I'm going through a project to implement Service Portal as a replacement to the catalog on CMS, and have been given a requirement to allow a fulfiller (Incident/Request) the ability to accept/update their assigned tasks via the new "Mobile first" interface.
Has anyone had experience in designing a page that does this?
Preferably I'd want it to stay on 1 page for easy navigation.
The requirements are: (all from a mobile phone)
1. As an itil fulfiller, I can accept (assign to me) incidents and/or requests that are awaiting acknowledgement in my team's queue.
2. As an itil fulfiller, I can update the status (work notes, state, attachments etc) of incidents/requests assigned to me.
3. As an itil fulfiller, I can resolve an incident assigned to me.
Right now my solution is a page with a 4 column layout containing 4 simple list widgets with the above filters (assigned to me & assigned to my team no assignee for Inc/Request), and the links go to the Form page in Mobile view. However this looks really average compared to the rest of the site, and I'm wondering if anyone else has any better ideas
