Genius result in AI search (employee center) does not display knowledge articles

[MichaellaP]

We have AI search set up in our employee center but the Genius result does not display any knowledge articles only catalog items.
Knowledge articles are only apppearing in the search list but never on the genius result. We have already configured the Genius result to display both Catalog items and Q&A - knowledge articles. 

[Tanushree Maiti]

Hi @MichaellaP 

Could you please revalidate your step to enable Genius Results.

Quick Guide to Enabling Genius Results

Also check this KB:KB2493763 Knowledge article suggestion is missing when searched with a Keyword in the portal. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3151277

[MichaellaP]

Our Genius result is set up exactly according to the KB article however it is still not working. Why is that?
Our genius result fails to pcik up any knowledge article even if I use the exact words of the title of the kb article the article appears on top of the list and the genius result box disappears entirely.