Get Department from Selected User in Reference Variable on the catalog

[gjz]

I have two reference variables on a catalog item, one for the user and the other for the user's department.  I've looked at several other posts, all with the same solution but for some reason it isn't working for me.  Can someone help, please?

Variables:

User reference variable (variable is requested_for):

Department reference variable:

[OlaN]

I noticed you marked your own answer as correct.. a mistake?