what is the difference between assignment rule and assignment lookup

Dan163
Tera Contributor

‎03-21-2022 05:31 AM

what is the difference between assignment rule and assignment lookup

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Raj_Esh
Kilo Sage
Kilo Sage

‎03-21-2022 05:55 AM

Hi Dan,

 

Lookup rules run onChange when the lookup values match the rule, it sets (ie) the assignment group.

 

Assignment rules run at insert/update. Assignment rules can use a script to set the assignment group, where lookup rules require an exact match.

 

 

For more details refer following document links

Define assignment rules for incidents

Data lookup and record matching support

 

Hope it helps.

 

Thanks,

Raj

--Raj