Getting an error while trying to connect to the data source "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect to "

[padmaja9]

Hi Team,

I tried test loading 20 records in a data source from a server. But started getting the below error even after password reset.

error: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect to **:**:**:.

But the team is able to login to the server with same credentials and iam getting the above error from servicenow.

Can you please let me know how to overcome this error?

Regards,

Padmaja.

[padmaja9]

Hi Team,

Please let me know if this is not the correct Forum to post this query.

Regards,

Padmaja.

[Ankur Bawiskar]

@padmaja 

It clearly indicates you are not able to reach to the credentials you have given

what type of data source is this?

please share some details

Regards
Ankur

[padmaja9]

Hi Ankur,

Iam trying to fetch the CSV type file using SFTP file retrieval method. Recently old server got decommisioned and details of new server is provided where the path and port remains the same. I have also reset the user password. but i am getting below error:

The server team is able to login to the server and can find the file under that path but we are getting this error from SNOW end. Please let me know if any changes has to be made from SNOW.

Regards,

Padmaja.

[Ankur Bawiskar]

@padmaja 

Are you using any mid server for the new SFTP server to access?

The error indicates the connection cannot be made.

check this link for same error

Root case: SFTP data source connection with SSH key-based authentication' is not supported by ServiceNow .

Workaround:

SFTP data source connection with SSH key-based authentication' is not supported by ServiceNow .
Use 'Username' and 'Password' authentication mechanism instead.

KB0858701

Regards
Ankur