VTB - Work notes v additional comments
Hi, Who can see updated worknotes ? All members who are added to the board? If so what is the difference between adding an update as an additional comment v a worknote. Thank you, Wendy
Forum Posts
Visual Task Board Email notifications
Hi, Is it possible to switch on email notifications to allow a user to receive an email notification when they are added to a visual task board and a notification when a task is added/ updated on the board? thank you, Wendy
Visual Task Board - PTSK Report
Hi, Is it possible to run a report to show a list of PTSKs? I don't see the relevant drop down in the report parameters. Thank you, Wendy
How to find element id of any varaible ?
Hello All,I have created a variable with variable type 'Macro with Label'. So how can i find element id of this variable.RegardsBhushan
Resolved! Group sys ids are different between instances, causing problems with approval group in workflow.
I'm having issues with ServiceNow Groups sys id's, Where Dev, Test, Prod groups sys ids are different. When I Pushed my workflow updates to test they have different sys ids. What is the best process to maintain them Unique Sys ids?
Can't enable audit on Assigned field
Hi, I created a child table from CMDB_CI called u_parking_spots. I'm trying to enable auditing on this table, I managed to enable some field but there is one I can't: Assigned. To do so, I followed the documentation but the system still doesn't let m...
How to fetch ServiceNow Instance version using a REST API
Hi, I need a REST end point using which I can fetch instance version of my ServiceNow instance. Many people have posted a URL https://<instancename>.service-now.com/xmlstats.do which gives XML output, however due to some reason this URL is not accep...
impersonate the user
Hi everybody , when i try to impersonate the user , this error is occur "The user you selected could not be impersonated" what can i do? thanks ,
Resolved! Help to calculate the difference between two fields in minutes
I have a two fields on my table which are of date/time type; I have start date and end date, inorder to calculate the difference i have created a new field of type duration Business rule is been for this it returns a value in "days:hours:minutes"seco...
Resolved! Requested for field is not showing inactive users for non admin users?
Hello, We have an issue on order guide that requested for field is not showing Inactive users for non admin users, there is no condition on requested for field also. Any idea how can this be fixed.
How to view the 'Application Services' option in 'Configuration' menu
Hi. Although I have the "app_service_admin" role, there is no "Application Services" option in Configuration -> Application Services as stablished in: Manually create an application service" https://docs.servicenow.com/bundle/london-servicenow-plat...
Resolved! Displaying Yes/No values on a True/False field
Hi! I created a "True/False" field and displayed it with a drop-down list with none, since the field will be a mandatory one. I created related choices to the field in order to display: No -> for "false" value Yes -> for "true" value. The system is ...
Resolved! Dec to Hex number conversion with toString(16) gives wrong results
Hi everyone, I facing an issue when I'm dealing with transform map step in the discovery pattern. Long story short while using EVAL() function to change decimal number that I getting from discovery to hex with formula NUMBER.toString(16) bu it gives ...
How to automatically add the Group manager as a member of a group
Hi, Currently queue managers are unable to see tickets assigned to the queues they manage unless they're a member of the queue. Within group management we have a Managers variable(Queue Manager). I would like to design a way to add the manager as a ...
Is it recommended that Cloning of existing widgets in Service Portal?
Hello Team, I want to know that cloning of existing widgets is recommended in the portal. If I clone the widget, is it considered as a custom widget? Any problems we will face when instance updation? Can you share your suggestions? Thanks.
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