How to link RITM to incident
Hi All,When creating a request using Create Request ui action, can we make Incident child to requested item and not to request.Thanks in Advance,Akshay Bhardwaj
Forum Posts
Resolved! How to display a variable set variable in a list, for reporting?
We have a variable called 'start_date', contained within a variable set for new hires in our service catalog. I would like to create a list of all catalog items requested, and include the start_date as a field in the list for reporting purposes. Can ...
Resolved! How to hide variables in Service Catalog
Hi Guys,I have got a requirement where I need to hide variables from displaying on sc_req_item form. The requirement are as follows:- Hide all variables from displaying from some catalog items on Request Item (sc_req_item) form- Hide some variables f...
Resolved! show/hide variables on a task form
HiI am looking to show variables and hide variables on a task form. I need it to pertain to specific catalog items. So far I have written the following script, but its hiding it on every catalog item, I need it to hide it only on certain items. How d...
Issue using quotes in Short Description
I noticed that when I put quotes in the Short Description (example Error "Unauthorized error 401" while opening IE) it shows fine with the quotes in the search list when searching the Knowledge Base but as soon as I go into the actual article the Sho...
xmlhttp.do query
HiWhen tracing a portal call to open a ticket raised by a user one of the entries is for a query to https://....../xmlhttp.do Please can anyone tell me what this does where it is as the trace seems to fail at this point as it either does not exist or...
Action not authorized
I m working on a service catalog request. I was able to add new catalog policies fine. All of a sudden i m getting "Action not Authorized" on click of new buttons in catalog policies actions, i m getting the error as "Action not authorized"
Resolved! Request Item not getting approved automatically
Hi,When the request is raised, corresponding request item is not getting approved. I can see that, ServiceNow has a in-built business rule "Cascade Request Approval to Request Item", which will automatically approve the underlying request items, when...
Resolved! How to show sc_req_item state options
Hi, in the Requested Item (sc_req_item) table. There are 6 built in state choices which are:But when I right click -> Configure Dictionary. I can see more choices but is not shown in the state screenshot above.Here are the list of choices for the sta...
Requested Item (sc_req_item) state change choices if catalog item is equal to name
Hi, is it possible to make Requested Item in service catalog "State" choices dependent on the catalog item?Thanks,Tadz
Resolved! How to get time difference between 2 dates in client script
I have 2 datetime fields and also have a duration (single line of text). I am trying to compute the difference between the start and end date and put the difference in the duration field.I am having a difficult time figuring this out via client scrip...
SLAs on Requested items -- Good idea, bad idea?
The wiki specifically discusses setting up SLAs on the request and catalog task levels (Defining Service Levels for Catalog Fulfillment - ServiceNow Wiki), but I do not see anything about setting them up on the item level. From a process perspectiv...
How do I get the display value of a catalog reference variable using a database view?
I have a catalog item that contains different variable types, including multiple reference variables. I am trying to create a database view to use to create a report that lists the requested item, question and response that was entered in a request. ...
Resolved! Scroll bar is not appearing for one page of a site in CMS
I am developing a site in CMS and I am facing a strange issue. I have implemented the search page using a header dynamic content and a search result dynamic content. The scroll bar does not appear when I check the page. For all other pages the scroll...
Resolved! determine if value is not null on all fields
We have a request page where a user can request updates to the CMDB. Since there is no real way to determine what variables should be mandatory is there a way write a onsubmit client script to loop thought the variables to verify at least one other...