Business service display page has a link with caption "List CIs". This link when clicked returns related CI list. I want to fetch such list using API or Script. But I couldn't find any public API for the same. I also tried to write script but it retu...
Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk. Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...
Hi Comunity, I have a set of business rules and I had given setAboartAction for the first one. This BR is aborting the user in submitting the incident. But the problem is that remaining business rules are also running even after AboartAction happens ...
Hello. I am a newcomer to both ServiceNow and this community forum. (I hope that I am posting my issue in the right community and I apologize in advance if it's the wrong one.) A user had entered a call back date and time under the "Call Back Inform...
I have two Modules of type List of Records for the same table. Module one, let say Open, shows the list view for the default_list. Module two, lets say Processed, show the list view for processed_view. How can I accomplish this without the user ch...
Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home. Merely a menu item to take you back ...
Does anyone have a shortcut/quick and easy way to purge a table in CMDB? I am trying to purge cmdb_ci_computer (in a non-Production instance) and it is hitting a timeout if I do it from the front-end. I have tried: - Deleting all records in the table...
Can anyone help me change the font size of Form Section Captions? I have gone into System UI > Form Annotation Types and increased the font size of some of the Section Separator's. The problem is that the Section Separator text is larger than the S...
There are a lot of questions regarding workflow and variables but none that seem to answer my question. I am using a workflow to create a task from a Requested Item. This is a facilities task. I am trying to pass the variables completed on the f...
Hi, I'm looking for the possibility to change the short description of RITM's once the user requests specific items. I was looking at options for the workflow, but the workflow I'm using only allows to change the Catalog tasks. In another topic it sh...
I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the m...
I am creating Categories in a Knowledge V3 KB, running under Geneva.Not only can I not find how to change the sort order of the Category entries, I can't even figure out what order they're appearing in - it's not alphabetical, and it's also not the o...
Hi All, I would like to understand the concept of load balancing in servicenow. 1) At one instance let us say 10K users hit the instance then how servicenow provide seamless user experience without any performance issues. 2) Also if REST API calls ar...
Hi All, I have created new quiz with some 10 questions. After completing assessment its taking me to page called "assessment_thanks" and it has just message to say "You have completed this assessment". I need to display result like 7/10, may be in th...
I have created a widgets which holds fields created by with html tag.(ex. <input type="text" name="message" id="user_input">). I would like to fetch the data entered in that field to my client or server side. How can we do that?? Please suggest....
