Getting 'Invalid value for 'requested for''' error while trying to submit catalog items from Service Portal

[madhuri15]

Hi friends,

Whenever I am trying to submit any catalog item with non-admin users from portal end, It is not creating any request and aborting the action by displaying 'Invalid Value for 'requested for' ' error. I have seen some community articles for this but none of them has helped to get rid of this issue. For admin users , it is working fine.

Note: There are no catalog client scripts running on this item.

After displaying this error, it is immediately redirecting back giving no chance for me to inspect the error in console. However , I managed to take the screenshot of console .

Any help is appreciable,

Regards,

Madhuri

[Ankur Bawiskar]

Hi Madhuri,

please check any widget etc got updated after 16th since there is no upgrade

if nothing has been changed and if this is your client instance then raise a HI ticket with ServiceNow and they should help you

Regards
Ankur

[Joshwa Antony S]

Hi,

Check the onSubmit catalog client script for this impacted item and mark the UI type to "All". Give a try!

Regards,

JAS

[madhuri15]

There are no scripts on this item

[SanjayYogi18_]

Hey @madhuri15 

Could you get the solution  for this problem  i have similar kind   issue so please tell me  any resolution for that  ASAP

[Dimitri Destin]

Hi all,

We encountered exactly the same error since a few moment.

We users a before query business rues on users table; If I deactivated the BR, the problem disappears. So the root cause is well the business rules BUT :

In this BR, all users can see themselves at least.

I don't understand why this BR causes the problem.

which user should be visible, accessible? a system user? sytem admin? other? the user himself?

Thank you in advance