Set Assignmet group as Service Desk when Incident is created only by Business Rules

[Kishore47]

automatically set the assignment group when an incident is created in ServiceNow, achieve this using Business Rules.

Can anyone give????

[Sandeep Rajput · Accepted solution]

@Kishore47 This is how you should create a business rule on incident table to set the assignment group as Service Desk.

Hope this helps.

[AakashG2703]

Hi @Kishore47,

Hope you are doing well.

Proposed Solution

In order to achieve this task, I personally tried it on my Personal Developer Instance so that you can get the solution as soon as possible. For this, you just need to create a "Before-Insert Business Rule" and configure it to set the value of "Assignment Group" as "Service Desk".

For your reference, also attaching screenshots of the outputs that will give you better insights of how the scripts are working or the best thing will be to follow the solution and execute the scripts on your instance.

If you find this information/knowledge/solution helpful, Please don't forget to mark my solution and reply as helpful and accepted.

Thanks 🙂

Aakash Garg

ServiceNow Developer

[Manoj89]

Hi Kishore,

Why don't you try Assignment Rule here instead of business rule?

[Sandeep Rajput · Accepted solution]

@Kishore47 This is how you should create a business rule on incident table to set the assignment group as Service Desk.

Hope this helps.

[swathisarang98 · Accepted solution]

Hi @Kishore47 ,

You can create a Before Insert BR but make sure to give some specific condition so that it will not effect any other configuration overwrite any assignment group,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang