Give read access to itil role to the customer_account table.

[Samiksha2]

Hi All,

I am stuck in the read access to itil role to the customer_account table.

I created read ACL on customer_account table and added ITIL role.

But it is not working.

Please let me know what I am doing wrong.

Thanks,
Sam

[Samiksha2]

Hi @Kieran Anson and @Shashwat Rao ,
As you both recommended not to create ACL for account. I created a single text line and copied the value of account in that. I hope it works for them.
Thanks,
Sam

[Kieran Anson]

The recommendation wasn't to completely avoid creating ACLs. It was to not create ACLs with roles crossing multiple products.

By introducing a string field to which you copy a value, you've implemented technical debt. What happens if the account name changes? The new name won't be copied over

[Samiksha2]

Hi @Kieran Anson ,
I didnt think about this. But the issue is ACL is not working. How to achieve this?

Thanks,
Sam

[Kieran Anson]

On what basis do you want these users to see account records. Should they just have visibility of the account name? The entire record?

[Samiksha2]

Hi @Kieran Anson ,
Name will be fine. 

So basically, in all catalog items there is a field called Account(reference to customer_account table) . 

Now the requirement is user can search the account in the RITM List view.(Not based on catalog item variable). 

To achieve that I created a reference field in the RITM table and copying the value of account variable so that user can filter account in the RITM list view.
Thanks,
Sam