Google Chrome crashing when a list view loads on MacOS

[Tim Deniston]

When using the latest Chrome stable release (90.0.4430.93 (Official Build) (x86_64)) on MacOS Big Sur (11.3.1 (20E241)), I have been experiencing frequent crashes of Google Chrome when a list view in ServiceNow loads. It doesn't crash every time a list view loads, but it's frequent enough to be a major issue. The entire browser (not just a tab or window) completely crashes and I must relaunch the app afterwards. This seems to happen more frequently if the list view has grouped results, but not always. It can happen when looking at a list, a form with a related list, or a list-based report. There haven't been any changes in the ServiceNow environments I use recently. The only change I know of is that I got the Chrome update the week of 4/26/2021. MacOS had been updated 3/23/2021 (11.2.3) and then 5/4/2021 (11.3.1). This issue started the week of 4/26, if I remember correctly. 

I know others have been experiencing this, but has anyone been able to determine the cause or a fix? I doubt it's anything that ServiceNow did recently (this happens in Paris and Quebec for me), but I'm guessing it's related to the latest stable Chrome version. 

[arjan]

I have the same issue! It happens a lot. Specially in list view when searching records by using the column search input. But also creating a new record and jumping back to the list can crash.

It happens multiple times a day, on different instances. 

Running a M1 Mac. 

Version 90.0.4430.212 (Official Build) (arm64)

[dvnguyen1]

My entire team is running into the same issue on Intel-based Macs.

Firefox seems to be the only solution at the moment.

Disabling all extensions, browser reset, and even running on a cleanly wiped machine experiences the crash. 

Someone mentioned MS Edge crashes as well, it's likely due to both being Chromium based. 

[Matt107]

Same issue on both M1 and Intel based Macs using Chrome

[dvnguyen1]

I opened a support ticket with ServiceNow, they said it's a known bug on MacOS with Chromium-based browsers and are looking for a fix..

Workaround is to use Firefox, no issues whatsoever

[cgiancarli]

Did SN share a PRBxxx number with you?