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08-04-2020 01:57 PM
When I close the tasks on my catalog item, the request item and the request do not close. The catalog item is in the Service Catalog and the flow is created in Flow Designer. When the catalog item is triggered, the request, request item and tasks are created correctly. However the stage field for the request item is blank in list view even though there is a value in the field when you open the form.
Is there something that has to be done differently to close the request and request item when the flow is created using Flow Designer? And is there something wrong with the value in the stage field since it does not show in list view but does in form view? Thanks for your help
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08-04-2020 03:25 PM
That's right. If you used BR to close Request and Requested Items previously please stop using that BR when you use Flow Designer. Not just BR is not good practise to achive this but also It might have huge negative impact on the performance of your platform
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08-04-2020 02:01 PM
You can use update record in flow designer to close requested item, request after catalog task is closed.
Regards,
Sachin
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08-04-2020 02:07 PM
So current business rules do not work?
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08-04-2020 02:26 PM
May I ask why do you want to use business rule to achieve this?
There is OOB functionality provided by Flow Designer to do It as shared by Sachin above.
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08-04-2020 02:47 PM
I am not sure if I am asking the right question. When I have a catalog item that creates a request, request item and tasks from a workflow; when I close the tasks, the request item and the request close automatically. Based on my instance, the request and request items are closed using OOTB business rules.
I created a new catalog item that also creates a request, request item and tasks. The flow was created using Flow Designer. When I closed the tasks for this catalog item, I expected the request item and request to run against the same business rules and close the request and request items. That did not happen.
I gather what you are telling me is that when you use Flow Designer you have to close your requests and request items as part of the flow. Correct?
