When a new user is added to the system, and they first login, if they have the itil role, they are brought to the ITIL Homepage.I want to leave the ITIL Homepage alone, but change the default page new users with itil get.How can i specify a system wi...
By default, the text editor or the article creation forms in Service-Now does not offer auto-save feature. One of our users encountered a problem wherein he was drafting his article and the browser crashed.To improve user experience, we want to add A...
I'm tearing my hair out over this one.I want to allow users access to templates based on User Criteria. To accomplish this, I've created a script include that evaluates whether a user belongs to a specific user criteria. The constructor takes a user_...
Hi guys,I'd like to send a catalog task to a dynamic assignment group based on choices made by the user a the catalog task ?What script should I use ?Example :Variable "TEST : A or B or CGroups Group_A or Group_B or Group_Cif variable chosen by user ...
Hello togetherI'm trying to do a lab self-paced and I don't get what is asked of me.Server Side Script:var table = options.datasource;data.fields = $sp.getListColumns(table, "ess");data.labels = [];data.registrations = [];if(!input){ var regG...
Dear Community!I created new email layout with company's branding needs, added it to email templates with notification email scripts and chose in notification todisplay specific text in custom format. But there is a problem, system is not displaying ...
I'm still very wet behind the ears with ServiceNow. Our organization is in the process of moving to ServiceNow. Under our current helpdesk scenario, almost all requests come via email and are treated as incidents since it's very hard to determine...
Hi everyone, I've got an email script that adds the requested items associated with a parent request to an email as seen below. What I need is for each of those requested items to appear as a hyperlink to their record in SN. My email script is be...
Hello. A have 3 MID server mid_docker_dev, mid_docker_test and mid_docker_prod for dev , test, prod instances relatively and some number of configured outbound REST messages.I have to problems:1)When i get prod instance cloned to dev. All outbound RE...
Hello All,I am using System Archiving to archive the Catalog Task records.Steps followed:1) Created an Archiving Rule , with table as "Catalog Task(sc_task)" and condition to archive all inactive records.2) Under the Archive Related Records, I used "...
One of my team-mates created a very nice HTML report widget in Service Portal. Now the client would like to save a PDF copy of the report. I know we can render HTML fields as PDF but how do you get the HTML contents of a widget back to the se...
Hi,I created a custom table (not extending task table). It is just like incident table, but there are some differences. Then I created a Record Producer, so that I can use it from Service Portal. All the fields are visible there. Now I submitted the ...
Hello Everyone , I need inputs on a issue. There is a Catalog Item , We have raised a request for that Catalog Item. Workflow is running for that Catalog. We want revert the workflow to previous stage( from stage 5 to 3) in background. We want to d...
I have been asked to investigate how to add a common note to a bunch of work orders.I'm looking at using the Update Selected method:But when I go in to the form view, I don't see the Work Notes field:Here's what I was hoping to see:Any ideas?Is there...
Our surveys are sending to the customer's after incidents and requests items are closed, but the customer's do not have a reference point. I need to show the incident or RITM number on the survey.
