Google Chrome crashing when a list view loads on MacOS
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‎05-07-2021 07:08 AM
When using the latest Chrome stable release (90.0.4430.93 (Official Build) (x86_64)) on MacOS Big Sur (11.3.1 (20E241)), I have been experiencing frequent crashes of Google Chrome when a list view in ServiceNow loads. It doesn't crash every time a list view loads, but it's frequent enough to be a major issue. The entire browser (not just a tab or window) completely crashes and I must relaunch the app afterwards. This seems to happen more frequently if the list view has grouped results, but not always. It can happen when looking at a list, a form with a related list, or a list-based report. There haven't been any changes in the ServiceNow environments I use recently. The only change I know of is that I got the Chrome update the week of 4/26/2021. MacOS had been updated 3/23/2021 (11.2.3) and then 5/4/2021 (11.3.1). This issue started the week of 4/26, if I remember correctly.
I know others have been experiencing this, but has anyone been able to determine the cause or a fix? I doubt it's anything that ServiceNow did recently (this happens in Paris and Quebec for me), but I'm guessing it's related to the latest stable Chrome version.
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‎06-15-2021 11:03 AM
Having the same issue on an Intel mac and chrome.
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‎06-16-2021 02:05 AM
Few people in the company reported this issue. Strangely enough, on my 2015 Macbook Pro I never experienced this crash. Currently on macOS 11.4 and Chrome 91.0.4472.101, but I update regularly and it did not happen even before, with older versions.
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‎06-17-2021 06:40 AM
This is related to PRB1498755. Internal SN KB article you can reference with HI team is KB0963597.
ServiceNow instances cause Chrome version 90.0.4430.212 (and others) on MAC to crash abruptly
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‎08-25-2021 07:10 AM
I'm not able to view these internal articles. Has there been any update / planned release information available?
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‎08-25-2021 08:24 AM
It was apparently closed as "can’t reliably reproduce". Though in the last week, I opened a new CS case, because it started happening 10+ times a day to me, so I can pretty reliably reproduce it. I attached a video where I was able to trigger in under 4 minutes. They are looking into it now.
