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Resolved! Displaying Email Layout in Notification

Dear Community!I created new email layout with company's branding needs, added it to email templates with notification email scripts and chose in notification todisplay specific text in custom format. But there is a problem, system is not displaying ...

damirdoszhan by Tera Contributor
  • 7861 Views
  • 15 replies
  • 16 helpfuls

How can I find the class of a parent object?

I'm still very wet behind the ears with ServiceNow.   Our organization is in the process of moving to ServiceNow.   Under our current helpdesk scenario, almost all requests come via email and are treated as incidents since it's very hard to determine...

johnfeist by Mega Sage
  • 3089 Views
  • 4 replies
  • 3 helpfuls

Custom Table fields not showing up in Service Portal

Hi,I created a custom table (not extending task table). It is just like incident table, but there are some differences. Then I created a Record Producer, so that I can use it from Service Portal. All the fields are visible there. Now I submitted the ...

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mdsh by Giga Contributor
  • 2218 Views
  • 2 replies
  • 1 helpfuls

Resolved! Can I add Work Notes to the Update Selected form?

I have been asked to investigate how to add a common note to a bunch of work orders.I'm looking at using the Update Selected method:But when I go in to the form view, I don't see the Work Notes field:Here's what I was hoping to see:Any ideas?Is there...

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Tony98 by Mega Expert
  • 2961 Views
  • 7 replies
  • 2 helpfuls

Showing trigger id record on survey

Our surveys are sending to the customer's after incidents and requests items are closed, but the customer's do not have a reference point. I need to show the incident or RITM number on the survey.

carlc by Kilo Contributor
  • 3404 Views
  • 5 replies
  • 3 helpfuls

Resolved! What is the *.sys_id write ACL there for?

I was having an issue where we were using REST API calls to create records in a table and we were getting a 201 and the record was created but the response body was empty.I came across this KB: ServiceNow KB: POST method of REST web service inserts a...

mmmgawa by Kilo Expert
  • 1658 Views
  • 3 replies
  • 0 helpfuls

Resolved! Merging Data from two (or more) table into one table

Hi everyone,I use [task_time_worked]   to track time worked on Incident and RITMI want to make a report "group by company" But Company is not at the same place for both tables : In Incident : task_time_worked.task.Incident.CallerId.CompanyIn Sc Req I...

imrane by Kilo Expert
  • 4191 Views
  • 5 replies
  • 0 helpfuls