I'm still very wet behind the ears with ServiceNow. Our organization is in the process of moving to ServiceNow. Under our current helpdesk scenario, almost all requests come via email and are treated as incidents since it's very hard to determine...
Hi everyone, I've got an email script that adds the requested items associated with a parent request to an email as seen below. What I need is for each of those requested items to appear as a hyperlink to their record in SN. My email script is be...
Hello. A have 3 MID server mid_docker_dev, mid_docker_test and mid_docker_prod for dev , test, prod instances relatively and some number of configured outbound REST messages.I have to problems:1)When i get prod instance cloned to dev. All outbound RE...
Hello All,I am using System Archiving to archive the Catalog Task records.Steps followed:1) Created an Archiving Rule , with table as "Catalog Task(sc_task)" and condition to archive all inactive records.2) Under the Archive Related Records, I used "...
One of my team-mates created a very nice HTML report widget in Service Portal. Now the client would like to save a PDF copy of the report. I know we can render HTML fields as PDF but how do you get the HTML contents of a widget back to the se...
Hi,I created a custom table (not extending task table). It is just like incident table, but there are some differences. Then I created a Record Producer, so that I can use it from Service Portal. All the fields are visible there. Now I submitted the ...
Hello Everyone , I need inputs on a issue. There is a Catalog Item , We have raised a request for that Catalog Item. Workflow is running for that Catalog. We want revert the workflow to previous stage( from stage 5 to 3) in background. We want to d...
I have been asked to investigate how to add a common note to a bunch of work orders.I'm looking at using the Update Selected method:But when I go in to the form view, I don't see the Work Notes field:Here's what I was hoping to see:Any ideas?Is there...
Our surveys are sending to the customer's after incidents and requests items are closed, but the customer's do not have a reference point. I need to show the incident or RITM number on the survey.
I was having an issue where we were using REST API calls to create records in a table and we were getting a 201 and the record was created but the response body was empty.I came across this KB: ServiceNow KB: POST method of REST web service inserts a...
Hey all, I've been beating my head up against the wall in trying to implement this for several days, and I'm convinced that it's because I'm trying to go up against a best practice. I'm hoping I can get some thoughts on the best way to implement this...
Can a connection be established between SQL Server and ServiceNow using "SQL Server Management Studio" without configuring ODBC first?
Hi everyone,I use [task_time_worked] to track time worked on Incident and RITMI want to make a report "group by company" But Company is not at the same place for both tables : In Incident : task_time_worked.task.Incident.CallerId.CompanyIn Sc Req I...
Hello experts,I am encountering an issue with SCCM v.2 setup. The MID server is deployed on Win Server 2012 R2. It seems to work quite well. But as soon as I try to setup the SCCM integration, I get errors with the JDBC driver. The ports and FW rules...
