Hi all,I have found something quirky.Essentially, ESS users cannot see the additional comments journal entry field in Request Items.Before we begin, I have seen the following two threads:Additional Comments - Request ItemAdditional Comment and Activi...
As part of an Employee onboarding process, we want to create and enable a share for a home drive on a remote server. We have credentials that give us Domain Admin rights (don't ask - it just is that way) but are unable to get a powershell script to...
I have created a scoped app that has 2 tables extended from task. each table has the OOTB work notes field. When I built the fields on the table I can see everything fine. However when I impersonate one of the user's who I've assigned the custo...
HI does anyone have an up to date list of what the limitations /issues /features on the SN platform do not work on domain separated instances on Istanbul?
Read only role If give a user the ITIL role and then add the snc_read_only role to the user, does this user consume fulfiller license?
We currently have two Knowledge Bases, which articles are visible to all end users (we don't have anyone specified in can read). One Knowledge Base is named How To where we store all of the How To instructions, and the other is our Information Tech...
HI Administration All,I have modified OOB UI page "assessment_take2" as per user requirement. This was for adding custom translations for a message. Code is like below :<j2:if test="$[GlideMobileExtensions.getDeviceType() == 'doctype']"> <div class...
Hi Guys,I have got a requirement from a client where I need to make knowledge articles which are in 'Penning Retirement' state/stage visible to users just like those which are published. Anybody has any idea how I can address this?Thank you,Mussie
How can we find the age of any service-now instance???ThanksDivya
We currently have a single AD LDAP sync, where we pull down user information and group membership. We use AD to manage ServiceNow groups and their members (the ldapUtils.addMembers function), which has worked out great for us so far. However, we're l...
I want to create a report on the number of CI's that were decommissioned during a certain time period. I have created a report for CIs created using the cmdb_ci table and using Created to filter on the desired date range. There doesn't seem to be a...
Hi There!When I added keywords under Knowledge Base>Featured Content tab in our"Dev" instance [ version: Istanbul ], I noticed they got captured in the Update Set I had on. Do keywords need to be first created in Dev and then brought into Prod thro...
We have an end-user knowledge base that we want to link to from the knowledge portal. I tried using a "VBP Icon Link" pointing to the kb_view2 page, but that isn't working. Any recommendations?
Hello SNow Community,i have a complex UI script with using GlideRecords of user & attachment objects and called from UI Action. I now wanted to reuse functions of the UI script in ServicePortal with adding a button. I found this: portal widget custom...
Hello,I hope you can help me, I have a problem with my header background color, I changed this property:And this is fine with users that have "ITIL" role, I know, this property doesn't consider the roles of the user, but when I impersonate to a user ...
