My question is, HOW do I add an approver without having to manually create multiple fields for the workflow to trigger off of for the dozen offices that have to approve one request? I'm missing a step. The form or variable will be but only three ques...
Hello.I've encountered an odd issue on our production instance. We are unable to add applications to our favorites. When you click on the star next to the application name, nothing happens. The favorite buttons work fine for individual modules, and i...
Hi All,When i click on view detail, item description field content is shown. But i want to show some info when we hover over on image. How can we achieve this?
Dear Experts,Do we have a different roles in ServiceNow for distinction between Developer and Admin.Currently the practice we are following is all developers are having Admin role with them.We want to discontinue this and want to give developer speci...
Hi,I'm struggling with a request regarding creating a report where an asset manager wants a list of all assets with (among other things) the related contracts. Now I have created the a report that gets him the fields that he wants but now he says tha...
Hi.We have an order process where our procurement department puts an order in through the service catalog. In this request they attach an order spreadsheet that needs to be checked later in the workflow.When the request is submitted it attaches the f...
I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat_item, but I have been unable to find it.From within my workflow, in the RITM (request item) I w...
Hi all,I'm building a scheduled job to fire an event, and am using the following script, however in the line in BOLD the script is giving me the error in the screen shot...it's not firing the event properly and my notification that is triggered off t...
We have a scenario where discovery is triggering an orchestration workflow to fix a particular issue if it is found during discovery. However, for some reason it gets triggered more than once which is causing issues due to a number of instances of th...
First of all, thanks to ServiceNow for providing the Subscription Management application. It will - I hope - make my job somewhat easier.Currently, I estimate the number of fulfiller licenses we use by examining all roles, then seeing what roles have...
Is there a recommended method to scan for (and remove) personally identifiable information (PII) from a ServiceNow instance?Thanks -Aric
Hello team! I can ´t find the way to hide the list of possible values at a reference type variable in a catalog item. Instead of this, I need that this variable to only show the matching value that users insert and no the possible values. In other wo...
I have a workflow that seems to occasionally get stuck and needs a "nudge" to resume.Does anyone have any insight as to why this might happen intermittently?
Hi,I want to highlight a mandatory field when the button is clicked. I know ng-required directive is there, but do not know how to use it. can someone explain how to use it?Regards,Rajeev
While debugging a Service Portal widget server script, I placed several console.log statements in the code to examine variable values through a loop. There should have been 48 items printed to the console, but only a few showed up.So I pulled the sys...
