Google Chrome crashing when a list view loads on MacOS

[Tim Deniston]

When using the latest Chrome stable release (90.0.4430.93 (Official Build) (x86_64)) on MacOS Big Sur (11.3.1 (20E241)), I have been experiencing frequent crashes of Google Chrome when a list view in ServiceNow loads. It doesn't crash every time a list view loads, but it's frequent enough to be a major issue. The entire browser (not just a tab or window) completely crashes and I must relaunch the app afterwards. This seems to happen more frequently if the list view has grouped results, but not always. It can happen when looking at a list, a form with a related list, or a list-based report. There haven't been any changes in the ServiceNow environments I use recently. The only change I know of is that I got the Chrome update the week of 4/26/2021. MacOS had been updated 3/23/2021 (11.2.3) and then 5/4/2021 (11.3.1). This issue started the week of 4/26, if I remember correctly. 

I know others have been experiencing this, but has anyone been able to determine the cause or a fix? I doubt it's anything that ServiceNow did recently (this happens in Paris and Quebec for me), but I'm guessing it's related to the latest stable Chrome version. 

[dvnguyen1]

They said to disable Chrome accessibility settings - but that did not work for me. 

They also closed my case as not reproducible and of course any time you go on a Zoom session with them to test, it never comes up

Just use Firefox has no issues. 

[John Skender]

Something that has seemed to provide me temporary relief is to turn off chrome accessibility settings. 

1) Enter: chrome://accessibility in your browser. 

2) Uncheck these two options. 

[NicolaiKnudsen]

I'm experiencing the same issue on a M1 MacBook Pro using Brave (chromium-based).

Brave info:

Version 1.25.73 Chromium: 91.0.4472.106 (Official Build) (arm64)

[Gary D3]

This is happening to me on every rendering of a list. 

Chrome:

Version 91.0.4472.114 (Official Build) (x86_64)

Mac:

macOS Big Sur, version 11.2.3 (20D91)

I did a small test in Safari and it was fine.

Tried Brave (Version 1.26.67 Chromium: 91.0.4474.114) and had the same results as Chrome (as expected). 

Short term solution is to move to Firefox as others have noted success.

[Vladimir Kobeti]

Same here for me as the others - it is happening since approx.2months. I can "easily" reproduce to go to any instance and try to open SOME (not all) filtered lists. It happens to me usually couple times a day. Safari works without any issue. 

Chrome: Version 91.0.4472.114 (Official Build) (x86_64) + versions before (i try to stay up to date)

Mac: MacBook Pro (13-inch, 2019), MacOS Catalina 10.15.7