Google Chrome crashing when a list view loads on MacOS

[Tim Deniston]

When using the latest Chrome stable release (90.0.4430.93 (Official Build) (x86_64)) on MacOS Big Sur (11.3.1 (20E241)), I have been experiencing frequent crashes of Google Chrome when a list view in ServiceNow loads. It doesn't crash every time a list view loads, but it's frequent enough to be a major issue. The entire browser (not just a tab or window) completely crashes and I must relaunch the app afterwards. This seems to happen more frequently if the list view has grouped results, but not always. It can happen when looking at a list, a form with a related list, or a list-based report. There haven't been any changes in the ServiceNow environments I use recently. The only change I know of is that I got the Chrome update the week of 4/26/2021. MacOS had been updated 3/23/2021 (11.2.3) and then 5/4/2021 (11.3.1). This issue started the week of 4/26, if I remember correctly. 

I know others have been experiencing this, but has anyone been able to determine the cause or a fix? I doubt it's anything that ServiceNow did recently (this happens in Paris and Quebec for me), but I'm guessing it's related to the latest stable Chrome version. 

[Wallace Roets]

I have same issue,

Disabling accessibility seems to make this happens less often (or perhaps placebo effect). I can reproduce this on demand. Open a list view, right click a field (like active) and select "show matching", and my chrome goes bye bye. This has been happening for 6+ weeks now (i.e. a few versions of chrome), I initially thought it is just me as no one else have the issue. When i go into incognito mode, it seems to work. I've deleted ALL cache, but that didn't fix it either

Version 91.0.4472.114 (Official Build) (x86_64)

MacBook Pro (16-inch, 2019) - Mac OS Catalina 10.15.7

[Harsh9]

Exactly @Wallace Roets  this sucks when I write scripts
Recently I lost my 100 line script once...

[Harsh9]

Same issue here as well its so annoying.....

[Ben Beetle]

same thing has been happening to me for a few months. For me it almost always happens when I hit enter after typing something into a column header search field.  Except for the last few days it’s starting to happen much much more frequently and on random list loads

I use six different chrome profiles for different instances so migrating to firefox will be painful.  Hope SN can fix this soon!  

[Matt107]

Same issue on both Intel and M1 Macs. Still unresolved but using firefox at least for development.