Hi all!
I want to ask for your insights.
In the article form, I have:
- custom List field referencing assets
- custom Choice field that contains various classes (e.g., Software, Hardware)
I want to grant read access to the article based on the selection of the custom fields.
- If a user directly owns or is associated with one of the selected assets, they can access the article.
- If a user directly owns or is associated with assets of the selected choice (e.g., Software), they can access the article.
I'm aware that ServiceNow recommends using User Criteria for managing access control of Knowledge V3.
However, from what I see in community, it seems that you cannot pass values from the record to the User Criteria itself.
If anyone could provide insights or suggestions, it would be very helpful!
