Help!!!Reference icon viewable for readonly field

[SRJ]

HI ,

requirement says, user can view Requested item reference icon on catalog task form. But field should be readonly. Any suggestion please

thanks

[Rajesh T]

Please check type of Request Item field .

It should be Reference type.

Thanks,

Rajesh T

[SRJ]

reference type only , OOTB field on catalog task

[tanumoy · Accepted solution]

Check for the system property and make it true

glide.ui.reference.readonly.clickthrough

This will enable the hover icon for readonly reference fields.

[Chuck Tomasi]

You may find this helpful. It includes information about how to make the reference icon appear for read-only fields using the property glide.ui.reference.readonly.clickthrough by setting it to a true value. By default, it is false.

Customizing the Reference Icon - ServiceNow Wiki

Use the menu navigation filter and type sys_properties.list, then filter for this property (as shown below.) Update the record, and you're all set.