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Currently, when using the Knowledge Base's 'Attach to Incident' functionality, the article is pasted into the article's Additional Comments field (which is customer visible). We would like to be able to use this, but there are risks involved with sha

Currently, when using the Knowledge Base's 'Attach to Incident' functionality, the article is pasted into the article's Additional Comments field (which is customer visible). We would like to be able to use this, but there are risks involved with sha...

Cert Audit Result Archiving

Good day, I have seen many articles and questions out in the various communities about archiving large tables but have not found a truly helpful reference, more than likely I may have not come across it yet. Like so many, we are archiving our Cert Au...

Add Anchor tags in flow designer (Integration between servicenow and Docusign)

Hi, i have a question related to Anchor tags.I'm currently working on the integration between Servicenow and Docusign. The client told us that want that the employee should put the signature at the bottom of each page of the document.Now i would like...

Resolved! Query data from external database for use in catalog item form.

Hello Everyone, I have been doing a bit of reading on this but cannot come up with a solid answer on how this can be done. I am looking to query a SQL server that exists outside of my service now instance, but lives on premise to my data center. What...

Unvoluntary Offset of data in multiple dataset graph due to data missing in the beginning of dataset

Hello!I have a problem. I want to layer statistics from incidents year over year on weekly basis. I have thus used Gregorian Calendar and trend the time series over Created per week. I have got stuck on a problem...on the blue line (last year) data s...

Chat Transfer to Queue with mandatory skills

Hi, Looking to use quick action Transfer to queue to route to a different queue that has mandatory skills. The current issue is when a chat is accepted. If that queue has a mandatory skill condition to route to available agents. When accepting agent ...

How to create new approval record

I want to create approval record. I can find Self Service > My approvals, but I can't find new button. Should I create it System UI? In the case ,How to create?

Record not retaining data

Can anyone suggest why data that I am entering in my tab is not retaining after saving as shown in the video below attached.

Help with App Engine Pipeline configuration. Will not validate

Hi All, I get the following error when trying to validate a pipeline in my new PDI.: Could not connect to the environment. [Method failed: (/api/sn_pipeline/pipeline/validate_connection) with code: 401 - Invalid username/password combo] Not sure wher...

Resolved! Why don't be able to change new dashboard on Admin Home?

Check Env: PAD Ver. Washington I added new dashboard on Admin Home.But I can't change new dashboard and edit it. Please let me know if this is a bug or specification.

Resolved! Related list missing from Record

Hello everyone,I created a new table for project tasks U_project based on the task table.I'm trying to add a related list, in this case Emails but it is not available.For cases table it is available and I can add it, see screenshot: Does somebody kno...

Issue with Catalog Item Request Remaining Active Despite Closed State

Hello Everyone,I recently built a catalog item that does not require any human interaction. However, I am facing an issue where the request still shows as "Active" even though its state is set to "Closed."After running the script tracer, I found that...

Group Approvals still triggering even though we cancel RITM using Cancel RITM button

Hi I have 3 group approvals (It's a workflow) after submitting the request am approving the 1st Group approval and 2nd group approval is triggering and then I cancelled the RITM using the button Cancel RITM after this whats happening is 2nd level gr...

Making Knowledge Articles Available for Non-ITIL Users in a Domain-Separated Instance

Hi all, In a domain-separated instance, I need to make a knowledge base and its articles accessible for non-itil users. Would anyone know the best way to approach this while still respecting the domain separation structure? Thank you in advance!Regin...

Create a flow for Incident automation

Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 business hrsThen update the incident state to InProgress & add...

Forum Posts

Currently, when using the Knowledge Base's 'Attach to Incident' functionality, the article is pasted into the article's Additional Comments field (which is customer visible). We would like to be able to use this, but there are risks involved with sha

Cert Audit Result Archiving

Add Anchor tags in flow designer (Integration between servicenow and Docusign)

Resolved! Query data from external database for use in catalog item form.

Unvoluntary Offset of data in multiple dataset graph due to data missing in the beginning of dataset

Chat Transfer to Queue with mandatory skills

How to create new approval record

Record not retaining data

Help with App Engine Pipeline configuration. Will not validate

Resolved! Why don't be able to change new dashboard on Admin Home?

Resolved! Related list missing from Record

Issue with Catalog Item Request Remaining Active Despite Closed State

Group Approvals still triggering even though we cancel RITM using Cancel RITM button

Making Knowledge Articles Available for Non-ITIL Users in a Domain-Separated Instance

Create a flow for Incident automation

Dynamic Schema for a table

How apply CSS syle to sys_template for Knowledge a...

We need to migrate from IMDSv1 to IMDSv2 for AWS E...

Knowledge Center Workspace - Default List for Owne...

List edit on VITs (sn_vul_vulnerable_item)

How to Create Notifications in ServiceNow: A Begin...

How to Create a Service Catalog in ServiceNow Usin...

Certificate renewal with internal Microsoft CA

Different between relative before and relative aft...

Not able to switch to User Experience Analytics in...

Hide New button

More Information text on RP is not aligned properl...

Restricted Caller Access privilege

What does ServiceNow count in Integration Hub tran...

Merging completed update sets