We have a local user, with Web service access only, that is used to create incidents in our instance using the ServiceNow REST API. Due to security policies, we need to change the password for this user every 3 months.An because the user has "Web ser...
Hi, I am using Paris version instance, i am trying to Trian the incidents but i am getting Training request timed out ? Which means we still dont have an option to build PI in personal instance ?
Hi folks Can anyone offer me basic definitions of the API Classes in ServiceNow CMDB please? Particularly:API (Parent Class)Managed API (appears to be a Child of that Parent above - how would you decide whether to classify a CI here or in the base AP...
The latest ServiceNow release, Yokohama, builds on the platform's mission to drive digital transformation and workflow automation at scale. Packed with innovations across IT, Employee, and Customer Workflows, Yokohama introduces new capabilities to e...
Hello Everyone,I want to make a view of two tables namely : scan_targets and scan_results. I have combined them on basis of sys_id of the target field, where "combo.target" is the dot walk path. I am unable to view any records in the database view (a...
Hello, I would like to know how to lowercase recipients for email trigger on flow so we do not have to put 2 or conditions. IE ABC@123.com OR abc@123.com. I see string transforms on the actions but not the triggers.
There is no platform user in the given instance. So, I am unable to impersonate platform user from system administrator. To complete the reports and dashboards task ,I need to impersonate Platform User. How to resolve this issue???
Hi I have been trying to resolve a simple need in servicenow ITSM, which is to assign automatically a tag to some tasks records (incidents, problems, changes) that match certain conditions. I'm aware there is a feature for auto-tagging, but in my...
Hi Team, Good Day. I have created one archive rule on incident table to archive the 4 years ago closed incidents. For testing purpose i have gave the filter conditions as active false & closed at some past date time and then saved the rule & activate...
Hi there, I have created 2 custom tables Table1: ASP_MasterFields: asp_number (sample number ASP000001) asp_name asp_description Table2: ASP_ReleaseFields: ref_number (referencing the ASP_Number) release_number (sa...
Hi All,I need some help regarding the comments update from external system to ServiceNow.We are trying to integrate ServiceNow with Trustwave system and we are able to get the incidents from their system but whenever the script runs the same comments...
Hello ,I have case to send the notification to impersonated user of "People solution" groupFor this, We created script action , event, notification and mail script.We are not able to fetch parm1 and parm2 in mail script. We get either of event parame...
We are in the process of standing up new ITSM MID Servers in our enviornment with the intent of migrating to these new MID Servers and disabling our old(outdated) MID Servers on old physical servers.As part of this we are looking at "copying" the fuc...
Hello everyone,I have a query regarding the installation of ServiceNow on-premises. Is it possible to set up a domain-separated ServiceNow instance on-premises? If yes, what are the typical hardware requirements for such a setup?I would appreciate an...
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record? A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a know...