Help with Catalog Item flow

steveturley
Tera Guru

Trying to replicate my first flow and am totally stuck.

 

I have an IF condition after some approval tasks in order to determine the text on a Catalog Task, however the task does not create.

 

There is also a Catalog Task further up the workflow which works OK.

 

Anyone know why this might be happening?

steveturley_0-1737456692814.png

 

1 ACCEPTED SOLUTION

steveturley
Tera Guru

.Thanks for the suggestion, Iran a test and got this error. Turns out the approval was using a condition from another task for some reason.

steveturley_0-1737458668019.png


Thanks for the suggestions!

 

View solution in original post

4 REPLIES 4

Viraj Hudlikar
Giga Sage

Hello @steveturley 

As per image of flow shared did you check flow context run at step 28 what value came and did it match or not. Try looking at that point so you will get ide what value is getting compared and is it what you expected or not.

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Have you run a test on your Flow? It will tell you exactly what is happening. 

Which part specifically of the Flow is not working? When you run a test it will tell you why. I would assume its hitting an evaluation false, which means that the IF condition is not being met. You can drill in and see specifically what data is being used and see where its falling down.

If you are still struggling post in the TEST output and we can dig in deeper 🙂 

Ankur Bawiskar
Tera Patron
Tera Patron

@steveturley 

which one is not working? task at Step 29 or Step 32?

What debugging have you done so far?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

steveturley
Tera Guru

.Thanks for the suggestion, Iran a test and got this error. Turns out the approval was using a condition from another task for some reason.

steveturley_0-1737458668019.png


Thanks for the suggestions!