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Resolved! Filtering Knowledge searches by Audience

Hi everyone,We have been having some issues with trying to filter our search results based on a custom field with a drop down that we call "Audience" which contains "Internal to Group" (we have another field called "Knowledge Group" which is essentia...

turnea by Mega Expert
  • 3174 Views
  • 10 replies
  • 0 helpfuls

Resolved! SC_REQ_ITEM Approval Emails

Hi Community,I am struggling to get an approval email to include the options for the catalog request items.I found: http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items <mail_script> template.print("Summary o...

rob_blakey by Tera Expert
  • 8036 Views
  • 15 replies
  • 7 helpfuls

Using Knowledge for a Glossary of Terms

Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...

jeffblancato by Tera Contributor
  • 5604 Views
  • 6 replies
  • 6 helpfuls

Large Data Exports (CSV/XML)

Hi guys,I am trying to export large amounts of data (> 500,000 rows) from service now, in particular, the metric_instance_list table as csv's. This data is to be pulled by a daily cron-job to populate another application which is reporting on these m...

rajabhadury by Kilo Explorer
  • 11369 Views
  • 6 replies
  • 0 helpfuls

Asset Search Page

Hello all,I am looking for direction on how to create a simple page where a user either enters in an asset tag number or scans one of our asset barcodes and clicks a button (presumably called Search) and based upon the asset tag # they are redirected...

template in jelly tag.

HI,I wanted to know where the xml file defined in template attribute of jelly tag<g:insert>example: <g:insert template="get_target_form_function.xml" />In this get_target_form_function.xml this file must be defined to excess that in <g:insert>

priyanayak by Kilo Contributor
  • 5830 Views
  • 2 replies
  • 0 helpfuls

Resolved! Run Powershell Activity Issue

I am trying to run a powershell script through run powershell activity. i am using 2 powershell run activity in my workflow first one is working fine but the second one is not executing and giving some error. but when i am executing it on my mid serv...

ravish2 by Giga Expert
  • 5806 Views
  • 5 replies
  • 0 helpfuls

Scheduled Job ECB Exchange Rate Load.

Hello, I have two situations where converting USD to another currency is required. Have tried to use the out of box scheduled job ECB Exchange Rate Load but it does not finish correctly. By that I mean it does not update all the currencies. There is ...

JimCheffer by Kilo Expert
  • 3322 Views
  • 3 replies
  • 0 helpfuls