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Resolved! how to use Journal List field type

Dear all, I have seen in documentation that in order to display a list of activity strem we have different journal type. once of those is the journal_list type for which I read the following in documentation : "If a journal_list field is dependent on...

wakespirit by Kilo Guru
  • 4895 Views
  • 7 replies
  • 4 helpfuls

Resolved! Mail script - where are my line breaks?

I'm trying to print catalog variables in an email, but the line breaks aren't working and everything prints on one line.  Why? Here's the email template configuration: And the mail script: (function runMailScript(/* GlideRecord */ current, /* Templa...

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kchorny by Tera Guru
  • 3824 Views
  • 3 replies
  • 2 helpfuls

Resolved! question_answer availability

We recently went live with Service Portal for one of our customers and they noticed that when creating an incident via a record producer, the "options" (variables) are only visible by the "opened by" user.  There is a need to allow Watch List users t...

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How to filter activities stream

Dear all, I have create a table name myActivity which inherit from TASK table.I have define in this table 2 journal input field name Communication and Decision.Then I have define a form design where I show on it the Communication and Decision field i...

wakespirit by Kilo Guru
  • 1313 Views
  • 2 replies
  • 0 helpfuls

This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.

Hello,My instance was upgraded to Kingstone and we are facing below issue.This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.I want to make this form editable, please he...

Siva Panja by Tera Contributor
  • 5969 Views
  • 8 replies
  • 3 helpfuls

ServiceNow MID Server on AWS

Hello All! I have a couple questions about mid server set up. Do I need to have an instance of ServiceNow running on a server in order to install and run a MID server on it? What is the best way to install the MID server on an EC2 instance? Should I ...

H3ll0 Th3r3 by Kilo Contributor
  • 2142 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding Form Annotations - Link to Knowledge Article

Hello,Can someone guide me, how i can have a link added to knowledge article on annotation, similar to below?I am thinking of using href attribute of html (need URL example to open Knowledge article on new tab)   on annotation. Thanks in advance

Annotations text link.png
baig by Tera Expert
  • 6278 Views
  • 13 replies
  • 5 helpfuls

Email Notifications Character Limit Limitation

Hi everyone. I've been trying to setup a notification email for one of the catalog items. The problem that I am encountering is that the email message is truncated. I believe this is caused by a character limit restriction. The form is roughly 3.2k c...

Joel14 by Kilo Contributor
  • 2831 Views
  • 7 replies
  • 4 helpfuls

Resolved! Mandatory variables that were selected are not shown on the RITM. The variable fields are visible but they are empty

We just upgraded to London and the 'mandatory' variables that were selected are not shown on the RITM. The variable fields are visible but they are empty. Request that were submitted prior to the upgrade are not affected. We can see the populated var...

GChanner by Tera Guru
  • 2338 Views
  • 7 replies
  • 0 helpfuls