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‎08-20-2015 12:39 PM
I know that there are several discussion and guides on the subject, but after several tries (and cries) I am simply not able to have any videos displayed in my knowledge articles.
I have tried uploading a video to the library, embeddign the video (youtube), linking to the video (youtube), and nothing works.
Once I hit SAVE, the video disappears from the KB article and from the source-code of the article.
Am I missing something???
Please help me, I am loosing my f***** mind here!
Solved! Go to Solution.
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‎08-21-2015 02:47 AM
Solution from HI.
Solution Proposed:
I found that when you save a kb_knowledge record with an embedded video in the HTML field, the security layer strips out the object tags from the html field. As a workaround, we configured the dictionary entry of the Text field and added a dictionary attribute called html_sanitize=false. This allowed the video to be embedded properly. The documentation for this is located here:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0547641
Workaround:
The workaround was applied to the field text from KB form > attributes tab
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‎08-30-2019 01:07 AM
This is the first result on Google I had when searching for this issue, but there is a better way. I would like to point others to a better fix here:
