Hi All,when ever user is trying to edit his incidents or tasks or request tasks.It is disable for him.But when he is searching that ticket in the search box .Then He can able to edit his ticket.Screen shot attached for reference below.Any inputs
Hi, I have a system which only uses REST API to push data to ServiceNow. When the classification changes for a device (for example an OT device now is discovered to be a OT sensor), how should I update the record? PUT gives me a 404 if I try to PUT a...
Hi all, I created a UI Action that automatically sets an asset state to "Missing," but I'm trying to add a modal that shows a short message and then prompts the user to click on "Cancel" or "Report as Missing." A flow is automatically triggered when ...
When choosing any of the tours from the Tours menu option from the Portal Home page, it takes several seconds but then it finally results in an error. Steps to check: Go to service portal of instance.Select Tours.Select any of the options. Choose "Be...
I'm importing a CSV file from an SFTP server but I'm running into an issue where the semicolon delimiter doesn't seem to be working. When loaded, the columns are not separated properly. The delimiter should be a semicolon and is set as such in the da...
I have been asked to setup operational task. We are going to use Service Catalog to create requests with the task to do the work. I was going to use flow designer to order the items when they are needed. Daily ones are easy enough as well as weekly. ...
Hi Team,I am using "Data table from instance definition widget" to list active outages in Service Portal.When i load the page in Service Portal , i am receiving the below error messages.Could you please help me with the issue.Error messagesjava.lang...
I have created a scoped application and have created a portal page for this app. I need to display the table with attachments and so I have copied the OOB widget 'Data Table from Instance'. I'm getting this error when I run the code. Below is the ...
Hi All,I am facing the below error when clicking on the Catalog Tasks record only for one catalog Item.--------------------------------------------------------------------------------------------org.mozilla.javascript.EvaluatorException: GlideRecord....
My Asset Manager had a call with AT&T about an offering they have for integrations for mobile device management. The base of the call as it was told to me is:At&T offers a catalog item for ServiceNow that can be maintain via the AT&T interface my Ass...
Environment: Jakarta, Patch 4; Knowledge v3 with version control; service portal AND platform I've been asked if we can prevent ITIL users from seeing draft/review articles from within the Service Portal and the platform. Non-ITIL users cannot se...
Hi, I have been working on a script to export several attachments from Incidents. Using loops I can get the Incidents and attachment records just fine, I simply cannot get them exported. I tried using a MID Server script but I was unable to figure o...
Hi,We have a German client, who has a fairly old on-premise instance with a large number of custom tables.They are in the process of migrating everything on this server to a cloud instance (San Diago)They have hit a problem when migrating the custom ...
Hi All,We have a requirement to add the case number in the subject field at the beginning of the email client template once agent clicks reply button, but if agent tries to reply back on the received email which already has case number in the subject...
