HI Service Portal (HI Help and Feedback) Floating buttons

Michael160 · ‎04-12-2017

Does anyone know how HI support is doing this on their Service Portal? These buttons that follow me on their Portal. I can click on feedback and complete a survey. I would like to do this on our service portal.

stefanpetrovic · ‎05-03-2017

Michael,

Sorry for a late reply.

You can define it almost anywhere. On a widget level, page, etc

There are two parts that have to have a matching ID. First is on the <button> element and second on a modal (check red highlight)

You chose ID name, but they have to match. If you have more them one modal, you have to have more unique IDs

<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#Feedback">Feedback</button>

</div>

<h4 class="modal-title" id="myModalLabel">Feedback</h4>

</div>

...

</div>

<button type="button" class="btn btn-default" data-dismiss="modal">Close</button>

<button type="button" class="btn btn-primary">Submit</button>

</div>

Hope this helps

View solution in original post

dak · ‎10-24-2017

Thanks for the quick fix. I will let you know if I find anything else once the update is available.

lasse3 · ‎10-28-2017

Hi Dean,

An updated version is now available at the store. This should fix the issue when embedding the widget in your footer.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/b1b464e20fb00300c1098b9ae1050e...

Kind regards

Lasse

dak · ‎01-08-2018

Hi.

Have you considered including some ability to "Create an Incident" from the information received in a Feedback response . Users some times do not know the difference between Help and Feedback and use the Feedback button to ask questions that should really go to the helpdesk as an incident. It would be nice to just have a button to do this instead of doing it manually with cut-n-paste. A "UI Action" that was allowed to cross-script to the incident table was what I was thinking about.

lasse3 · ‎01-09-2018

Hi Dean,

Sounds like a great idea. I will look into this 🙂

Kind regards

Lasse

dak · ‎01-18-2018

I have just notice that the Feedback does not log information in the feedback table for users that do not have the ROLE: x_autps_a_spf.service_portal_feedback_user

A FEEDBACK entry appears but there is no data for User/Url/Comments , If I then go back and assign the same user the (x_autps_a_spf.service_portal_feedback_user) role everything works fine.

Is this working as designed or a bug?