Destroy session
Hi, How can i destroy session with scripting in Service Portal. Thanks.
Forum Posts
Resolved! creating an incident via workflow
We are trying to create an incident via workflow and when we do, there are a lot of workflows kicked off in the workflow contexts and no incident is created. We are on Helsinki.We have tried using the run script activity and the create task activit...
Resolved! What are Recursive Business Rules in Servicenow?
What are Recursive Business Rules in Servicenow?
Connect chat - How to inject CLICKABLE links trough connect action?
Hi,i ´ve been trying for a few days to inject a link on the connect chat by using a connect action that i have created. The goal is to send the chat survey link on the chat once it is closed.1st i have tried generating a simple html string, and succe...
How can you determine who is using the mobile interface?
I'm looking for a way to report the usage of the mobile app (e.g. which users are accessing the mobile interface, what apps they are using, ...). Is there a log in ServiceNow that can be use to report on this?Thanks for your help!
Who can approve a CSM registration request?
According to https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/t_ApproveRegRequestWithValidCode.html, the only thing required is the sn_customerservice.customer_admin role. I gave th...
Import Module with custom powershell activity not working
HI Together,I ´m trying to run a custom powershell activity which should Import the lync module on the mid-Server.Then get the UPN of the user and run some lync commands.I have installed the lync powershell module on the mid Server and can also Impor...
Reporting on History
Hi there, I am wondering if it is possible to run a report on different CI attributes that have changed over time. For example, I want to have a report that shows me how many CIs had an empty support group 6 months ago, 5 months ago, 4... etc. I woul...
Delete button is not visible in the custom table after impersonating
I have created a custom table. I have created a separate role for this custom table. and assigned that role to particular group eg: network team. The custom table should be visible/editable/deleted only by network team. When I impersonate with the ne...
Resolved! workstation pc class in cmdb
Hi, we are using kingston version. i am not able to find the cmdb_ci_workstation_pc(workstation pc) class in cmdb. This is an extension of class personal computer. can any one suggest me that what plugin is needed to get this class. Regards, Rajash...
How can I report on incident initial response times?
How can I report on incident response times? I am looking to create a report which we can run every couple of months to review the initial response times for our different teams. Any advice on what conditions can be used if any? By initial respons...
How to handle varying category values/dependent values?
Hi everyone. Ok, so I have this problem I'd love some input on how to solve: Depending on which assignment group is chosen, certain categories become available.Depending on which category, certain subcategories become available. So far so good, that'...
Resolved! GlideImpersonate - User can still insert records, bypassing ACLs
Hi Folks I am trying to create an Automated Test ( ATF ) to validate a negative assertion by writing a script. As a means to test this out first and simplify it, I am creating a Fix Script first before I move onto the ATF part. Here's the general log...
Resolved! How does discovery match a discovered CI with a record in the CMDB?
Our situation is this.I have a user who is entering ASSET records manually and a CI is created for each ASSET record.Let's say it's for a system named LapTop1. Initially, LapTop1 is placed in a storeroom, but eventually it is assigned to a person.T...
Event Log History
Does anyone know the retention history for System Policy --> Event Log? I was trying to look back for failed login attempts, but it appears to only go back a week or so.Thanks,-Tyson
