Empty results in global search
Hello, I had a user ask if there is any way to hide the empty results in the global search. Does anyone know if an option to do that exists?
Forum Posts
What role do I need to give for a RITM to be approved?
What role do I need to give for a RITM to be approved please? We have a user which is ITIL but the approval dropdown is currently greyed out. Thanks, Lisa
Record not found but visible on the list form
Hi, I have a added a record in cmdb_ci table with class as IP switch.The record is present on the list form but not in the form view or in the child table cmdb_ci_ip_switch.The error is below.
boolean true/false value translation
Hello all. I'd like to know how i can change the translation of the value of a boolean true/false field. I mean,when i pick italian language the "false" value is correctly displayed as "FALSO" (but in upper case...), while "true" remains "true". I do...
Resolved! How to make Requested Item's due date field same as Catalog Task SLA?
I have a sla defintion for a catalog item. (5 business days) When I submit the request, I see current date populated on "Estimated Deliver Date of Complete Order" and "Delivery Date". I am expecting the sla duration of 5 days calculated and displaye...
Resolved! Run Business Rule only once
I have a requirement to run the business rule logic only once based on a flag. Initially flag will be null and once it its set, business rule should run and when user tried to modify the record again, business rule should not run.
KB How "Attach to incident" works ?
Hi All,While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button...
Resolved! How to dynamically filter reference field on form Case-form?
How to dynamically filter reference field based on integer choice-field on form (sn_customerservice_case)? Objective: To be able to have the custom reference field pointing at kb_knowledge-table dynamically OnChange-triggered and filtered using the k...
Are there other ways to approve request or changes without using the approver license?
Are there other ways to approve request or changes without using the approver license? We are a global organization and it will not be possible to account for all the managers and supervisors as it is around 6K+ users. We are looking at buying fe...
Resolved! CI History Timeline Fields
I have a few questions about the CI History Timeline view. Does this view display a change whenever any audited field is updated in the history? Aside from excluding the auditing on the CI fields, is there a way to exclude a specific field from bei...
Resolved! Set local login password for a group of users?
How can I set a local password for a group of users? If possible, I would like to change the password for all users that haven't login to Service Now, except the ones who already have log in. Do you have any recommendation?
Resolved! Validate catalog variable of date/time type
I have a catalog item that has a date variable for "Date of Event". Then I have three date/time variables for Set Up Time, Start Time and End Time. I need a way to a) validate that the date/time field is entered correctly and b) make sure that th...
ACL to allow anyone to create records
Hi. I have created a custom table called 'u_stolen_items' that I want to allow anyone to be able to create records on. However, because I have the High Security Settings enabled, I believe this is preventing me from having a 'blank' ACL to allow this...
Use of GlideDialogWindow with UI Page - pass sys_id of record
We recently upgraded to Geneva from Eureka, migrating Knowledge from v2 to v3 has been fairly painless but we want to keep using our customized kb_view_customer UI Page available for a while as it has some custom views and fields that our Service Des...
Discovery authentication failure - WMIRunner
Hello all, I’m working on fixing a WMIRunner authentication error. I’ve verified that the password for the credential is correct and it is in the domain admins group. I use the "Test credential" link and I get an “Authentication Failed” error. I’v...
