Hide container in portal based on user record

[David Sloan]

I have a user-defined field on the sys_user table. Based on this field I would like to show/hide containers on the home page of our portal. As I understand it, you cannot OOB hide a container based on user criteria, so what is the best way to do this? Should I add a script to that portal page that checks this value and shows/hides the DOM element accordingly? As I understand it, this method is not advised. So what is advised? And if I am creating a script on the page, how do I check that value from the server?

[Jaspal Singh]

Hi David,

There exists an option of User criteria for Service Portal (a plugin) which can be used for restricting widgets. Not completely sure but you can give it a look by following link.

Thanks,

Jaspal Singh

[David Sloan]

I am familiar with this option, but it only works for widgets or pages, not for containers. I need entire containers to be hidden, so this will not work for me.

[Namrata Khabale]

Hey David ,

Not sure about containers OOB, but you could introduce User criteria for the Service Portal:

For that refer the Link:

 https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/user...

Kindly Mark Correct if this solves your issue and also mark  Helpful if you find my response worthy!

Best Regards,

Namrata

[David Sloan]

I have used user criteria elsewhere, but it only works for pages or widgets, not for containers, so this does not meet my need.