Resolved! The Updates field on the Incident table
What does the value of the ' Updates' field represent and when does it get updated?
Forum Posts
Resolved! Is Document Viewer supported by Agent workspace?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
Resolved! Unable to Preview PDF in Agent Workspace
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
Resolved! Set Task to High Priority depending on the Catalogue Item Using No Script?
Hi Community, Is there a way to set a REQ/RITM/Task to a P.2 depending on the catalogue item the REQ was created off of without using any scripting? Preferably without a business rule too but not a problem if I'll be required to use one. Many T...
Resolved! How to disable add/delete attachments on some change forms?
Change tickets are created from record producer. User attaches a word doc and that carries to the change ticket. User must not be able to edit/remove the attached file on change ticket. This is only on some change requests. How to do this?
Resolved! Service Portal Widget Column spacing
Hello! I'm working on creating a custom widget that displays certain catalog items in a grid of 4 columns and two rows.This picture I saw is my inspiration: I have the grid and tabs but for some reason my bootstrap columns do not have the default 30...
Resolved! Cannot see my badges on my NowProfile
Hey guys, does someone also face a problem with their badges on NowCreator profile? I cannot see any of mine there, even though I earned quite a few. Thanks!
Resolved! g_form.getMissingFields() alternative in service portal?
Hello All, Hope all are doing great. For catalog item in platform view, we can use g_form.getMissingFields() to get mandatory fields which are empty. But I want same functionality in portal, unfortunately above method is does not work in portal. Is t...
Resolved! How to prevent auto-fill in Service Portal in Chrome?
In Service Portal, we have Chrome Auto-Fill blocking out ServiceNow choices for many users. I've seen some community posts about blocking auto-fill passwords, mostly in native and some even suggesting DOM Manipulation, which I know is not a good ide...
Resolved! what is the use of "Toggle template bar" in incident form?
what is the use of "Toggle template bar" in incident form?
Resolved! How is menu history populated? (sys_ui_navigator_history & can I change the values used?)
As you can see below, the history context contains the table name and short description for incidents but not for human resources. Does anyone have any idea where this is set? I thought it might be sys_ui_title but that only appears to affect values ...
Resolved! How can I attach a workflow to Record Producer?
I don't see any oob way to attach a new workflow to record producer, how can i achieve this?
Resolved! I am attempting to Create A Guided Tour for my Service Portal
Hello, I am attempting to create a tour for my self service portal. I am in Jakarta and following the directions verbatim, and not getting very far! First I click on create tour, enter my information an receive this error message: I then remove th...
Resolved! Split Contact in First and Last Name
How can I split the field name (User Table), into First Name and Last Name fields? I only have a space betweek the first and last name to identify where to split it.
Service Portal - Export KB Article to PDF
Is there any way to export KB article to PDF in Service Portal? Or, has anyone developed SP widget to export article to PDF?
