Resolved! Using Document Viewer on Service Portal
I have activated Document Viewer, and it works well for documents opened from a case. Anyone who knows how use Document Viewer from Service Portals?
Forum Posts
Changing the filter by page of search knowledge
Anyone know how to add more fields to the filter by part of the search knowledge screen.Using Helsinki Patch 4 with knowledge v3.Out of the box there is the Knowlegde --> homepage which can be used as a good starting point for searching. If you find ...
Using ts_weight to impact search relevancy in Knowledge
Did you know that you can impact search relevancy by field weight in Knowledge? The Controlling Match Relevance by Field section of our documentation takes you through the basics of configuring your search relevancy at the field level. If you're inte...
Order Guide with a Workflow
Hi,I want to create an on-board process using the Order guide, but I want to add a workflow for a 1st task which will then trigger all the other relevant items in the order guide.The reason I want this to happen is that we need a first task to create...
Reporting on Flow Designer
Hi All, I am trying to know if ServiceNow provides some capability to report on the flows. E.g. I have a master flow which gets triggered for a certain type of product case, this master flow may in turn call one of the 5 sub-flows available based on ...
Related LInks vs. Related Lists
I'm new to the ServiceNow Platform and preparing for my CSA exam and would like additional clarification regarding the difference between Related Links and Related Lists.
Resolved! Post button is hidden when a journal field becomes mandatory after upgrading to New York
**Raised Case with ServiceNow, posting here for awareness/discussion** After upgrading to New York Patch 3, Post button is hidden when a journal field becomes mandatoryExpected results: When a journal field is made mandatory, the Post button remains ...
Resolved! Global Search - is there a way to remove the tables that display 0 results?
We upgraded to Kingston which changed the view for our Global Search. It also changed the search to list all tables, regardless if anything matches. We want just the items that match to show up. Is there anyway to set our view to that?
How to make variable names bold and red?
Hi All,How to we make variable names bold and red. These variables are created for catalog items.Thanks in advance.
Resolved! Visual Task Board cards not auto refreshing
Hi everyone, I have a guided VTB for the change request table. When I update the change state by opening the record, the card should move to another lane with that state. But card does not move and only when I manually refresh the browser, the card i...
Resolved! i want records to be created with system username
Hi friends,Have a basic question. how to create records with system as the user name. There are few places where i need to create records with some common names ... but dont want any specific login name on Public UI pages...can you please help me wit...
Resolved! ng-if condition
Hello Experts, I struggle with "ng-if" condition. if it's NOT assigned to me, the button will be displayed. HTML <button type="button" class="btn btn-default" ng-click="c.uiAction('assign_to_me',current.sys_id)" ng-if="!current.user == current....
Resolved! Can an Outlook Invite be sent to user with an Appointment Booking / Walk-up Experience Confirmation Email?
When an appointment is scheduled, is it possible for an appointment invite to be sent with the confirmation email like it does for Change? OOO it does not but I checked into Calendar Integration to create one, but am unable to pull information from...
Resolved! Is it possible to view Flow Designer execution from the contextual record?
Hello,is it possible to view Flow Designer execution (Kingston release) from the contextual record?I would like to replicate the "Show Worfklow" capability provided with the previous orchestration workflows.Thanks, Luca
ML Solution Definition is throwing error during training
Hi All,i I activated the Agent intelligence plugin and trying to run Machine Learning on a custom table by creating ML Solution Definition records, however when click on "Update and Train" UI action it is always throwing an error saying- Training te...
