Resolved! I want to disable the portal (suffix name: esc).
Hi, I want to disable the portal suffix (esc) provided by OOB. But no active items found. Do I have to delete the record? Is there any other way? Regards,
Forum Posts
How to add the requestor manager dynamically for approval in workflow ?
1) In adding the requestor manager dynamically for approval in workflow activity for a requested item. 2) How to add the one particular group manager dynamically for approval in the workflow activity?
Resolved! How to auto populate the logged in user details in the catalog item.
Hi, I have created a catalog item with variables requestor, title, location, email id and phone number. Requirements : 1) Have to auto populate the logged in user details by using the requestor variable. 2) How to change th...
Resolved! Form Designer "You do not have permission to use the Form Designer"
Hi I am working in a New York Instance ( newyork-06-26-2019__patch4-hotfix1b-01-24-2020_02-05-2020_1535) having trouble to open Form Designer for one specific Form View (let's call the View "ABC"). Opening Form Designer from within the form (while in...
List of all tables that reference the cmn_location table
I would like to find a list of all tables that reference the CMN_LOCATION table. I feel like I should be able to get this from the application but all that I have been able to do is use the 'Schema Map' to get a visual representation. I would like t...
Resolved! Passing value from Catalog Item variable to a specific table field
Hello team! I needo to insert a value (string) from a catalog Item variable to a specific field on the table sc_req_item: target table: sc_req_itemtarget field: u_oficina_afectadasource variable name: Oficina_afectadaVariable Type: referenceRefers to...
Add button on knowledge articles
Hi Everyone, When the users enters something on the incident short description, the contextual search results will bring up related knowledge articles down. From that search results, I want to add button called 'Attach to Incident' When user read the...
Resolved! Notification triggered from Visual Task Board
Hello, Today, a user received a notification that a Visual Task Board Lane had exceeded the Lane Limit, even though there are no lane limits in place throughout our entire instance. Researching the notification, I discovered it was triggered on the ...
Can json file be imported into serviceNow?
Can json file be imported into serviceNow? If so, in what order?
Resolved! Is it possible to have UI Actions on the ticket portal page?
Dear community, I'm trying to get the 'Close incident' UI Action (or any other) on the 'ticket' portal page. I discovered that using the form widget I can see any UI Action I intend to use on the portal. But we'd like the ticket layout and would love...
Resolved! Profile picture won't go away
I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table....
Ability to skip a second level approver if it's the same first (managerial) approval
I have a catalog item where a user would request access to a specific area within an enterprise system. We require their manager to then approve their access, which works correctly based on the workflow. We then require approval from that departm...
Resolved! Knowledge: Video not playable - Play-Button grayed out (not embedded)
Hi guys, I would like to add videos to knowledge articles. Like I have read the docs there are two ways to put a video in an article: 1. Embed the video code in source code of the article (works) 2. Insert/edit video and put video URL in associated f...
Resolved! replace string
Hello I'm still new to service now. I would like to replace blanks on attachment. I have created a business rule for insert into sys_attachment. ############################################################################### (function executeRule(...
Resolved! Transform Map not showing Target table I want
I am trying to mass subscribe 400+ user to a communities forum by taking excel file in with their names and then (through script i guess) add them to the forum in the sn_actsub_subobject_stream table, but I can't use the sn_actsub_subobject_stream as...
