I've linked several knowledge base articles using link provided by "Copy Permalink" in Self-Service -> Knowledge Base. This seems to work OK but when I view the same article from Service Portal, it's switching to display the Knowledge Base page inste...
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
What does the value of the ' Updates' field represent and when does it get updated?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
Hi Community, Is there a way to set a REQ/RITM/Task to a P.2 depending on the catalogue item the REQ was created off of without using any scripting? Preferably without a business rule too but not a problem if I'll be required to use one. Many T...
Change tickets are created from record producer. User attaches a word doc and that carries to the change ticket. User must not be able to edit/remove the attached file on change ticket. This is only on some change requests. How to do this?
Hello! I'm working on creating a custom widget that displays certain catalog items in a grid of 4 columns and two rows.This picture I saw is my inspiration: I have the grid and tabs but for some reason my bootstrap columns do not have the default 30...
Hey guys, does someone also face a problem with their badges on NowCreator profile? I cannot see any of mine there, even though I earned quite a few. Thanks!
Hello All, Hope all are doing great. For catalog item in platform view, we can use g_form.getMissingFields() to get mandatory fields which are empty. But I want same functionality in portal, unfortunately above method is does not work in portal. Is t...
In Service Portal, we have Chrome Auto-Fill blocking out ServiceNow choices for many users. I've seen some community posts about blocking auto-fill passwords, mostly in native and some even suggesting DOM Manipulation, which I know is not a good ide...
what is the use of "Toggle template bar" in incident form?
As you can see below, the history context contains the table name and short description for incidents but not for human resources. Does anyone have any idea where this is set? I thought it might be sys_ui_title but that only appears to affect values ...
I don't see any oob way to attach a new workflow to record producer, how can i achieve this?
