Heya,
We recently activated Article Versioning with the Knowledge Advanced plugin. I got a demand from a user who manages knowledge articles that they'd prefer if only the most recent version was shown in the list view from Administration > Knowledge bases (kb_knowledge_base).
The number on the Knowledge tab is showing a much higher number than the actual number of unique articles and the overview is worse than before. Like in the following screenshot, many rows for the same article.
They would still like to see the versions if they click an article and look at the Versions tab (kb_knowledge).
1. Is it possible to have only one row per KB-ID, and perhaps an expand row/dropdown like in the Workflow column ?
2. Is it possible to have personalized list views so every user can chose themselves, whether they want to see all versions or not in kb_knowledge_base list view?
Thankful for any input!
Hi Erik,
you can use a filter with conditions
to hide the versions that are not the latest ones. You could then let the users filter themselves or add a new entry in the application navigator, e.g. "Articles (Latest Versions)" and offer that to the users with that filter used.
Hope that helps.
Kind regards,
Martin
Hi Erik,
you can use a filter with conditions
to hide the versions that are not the latest ones. You could then let the users filter themselves or add a new entry in the application navigator, e.g. "Articles (Latest Versions)" and offer that to the users with that filter used.
Hope that helps.
Kind regards,
Martin
Adding to this post as it seems like the best home for it 🙂
I don't want to hide article version in the knowledge list, but want to hide it in the article that the customer is reading.
