I have a catalog item called MacBook which contain a variable : Requestor(mandatory) which is reference to user table.what I want is this "Requestor" should auto populated the current user name.Can someone help me?Thanks
We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...
I have created variable : First Name and last Name variables in catalog itemWhat I need is logged in user name should be auto populated in First Name and Last Name variables fieldI am able to auto populate the user name in reference variable , but i ...
I have several checkboxes in one of my catalog items and I'm trying to add tooltips to them. This is on Geneva, by the way. From what I've been able to find in the community, checkboxes don't normally support tooltips, even if you make sure it's av...
I have a request to populate a field based on the answer to multiple fields. The script submits without errors but it is showing an error on the catalog item. Below I have included the script and error. Any help on what I'm not seeing would be great....
Hello,the list collector in my request catalog is reference in sys_user table.but it shows empty can you please help me. thank you
Hi All,Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.I want to know how to change that default value to change LowRe...
Hi,Could someone help me with the following?- Our customer wants to organize a worked time tracking in ServiceNow and wants to use Time Card plugin.The plugin access is restricted with timecard_user role.Is a timecard_user role turns end-users to ful...
I have an issue where users are able to add approvers when they select the Edit button. But when they try to remove them from the list it will still show up. Once they save and go back to the RITM both users that they removed will show back up.
Hi All,We've been asked to define SLA's on our Service Catalog items and i'm trying to find the best way to do this.After the REQ is approved by the Line Manager, the RITM's are generated and sent to our change team for validation. Once these are v...
I have created a UI macro and widget in catalog item to download attachment by attaching in kb articles and pass sys_id of attachment.Admin and ITIL User is able to download that attachment but for end user its saying "attachment does not exist".Fo...
It was recently reported that our end users are seeing work notes made by ITIL roled users in the comments and work notes and/or Activities (filtered) fields on forms even though there is an ACL that limits read access to task.work_notes to users wit...
This may seem like a strange customization, but we've had a request to be able to copy an RITM, similar to copying a Change request. With the Change, the fields are copied over but then the client would make all of the necessary modifications and t...
We need to run a report of CIs Discovered, grouped by Schedule. The issue is we see multiple entries for various CIs. Is there any method to filter those duplicates out? My goal is to get a report of CI's first discovered date by Schedule. Thanks!
The current Knowledge article view does not limit the image size on article. If a user uploads an article with the size (say 3944 x 2536 pixels), it will be displayed in the actual size and users had to scroll both left and right.Is it possible to li...