Is it possible to auto-resize the text field in the Knowledge Article to display as large as possible from the beginning? Most knowledge articles are longer than the default display size, and it would save steps/time/usability if this change was poss...
I have a custom task type that generates a workflow. In a 3 year old solution, about once a year, a bunch of tasks appear to lose their workflow context. So two questions:1) Has anyone experienced either spontaneous droppage of a WF context *OR* ...
Does anyone have a script for not allowing a request to be submitted if they have a certain value in a selectbox or multiple choice selected? So that the request don't go any where or "Order now" can't be submitted unless they change the value to t...
I am using a "Single Line Text" variable. I would like to know how to pull the current date to auto fill in this field. I have tried a few different client scripts, but cannot get this to work. I have very little knowledge on scripting.
Hi, I am trying to hide the attachment icon on header with below code in Eureka in an on load client script but it is not hiding the icon. var attachment_header = document.getElementById('header_attachment_list');attachment_header.style.display='...
Hello,We recently installed and configured the Knowledge Management module.We are using the plugin to manage the translations.Though we have one challenge for which we have not been able to find a good solution in order to "fully" manage the localiza...
Hi all,do we have some recommendation or best practice around cloning?We do recommend to our customers to clone the ServiceNow instances on a regular basis. How about keys and proxies?In order to be able to read encrypted data after a clone we will p...
The number of records selected by the user should be restricted to 20 in the list collector (referenced to cmdb table) and also when the user selects above 20 records, a pop message with specific text should be displayed. Can you help me out here?
If these values were saved as values in a table B. How do I display them from a reference field after they were selected and saved in the table A.
Hi,I've got a table, lets call it Shops and on the table Shops there is a field for ShopID which is the shops unique ID. The field db name is u_shopid.Then I have another table, lets call it Asset which includes the assets for the shop. On this table...
What are the differences between the USED and VIEWED columns on the kb_use table?
We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you ...
I want certain variables in record producer hidden when the user has a role.tried client UI policy , advanced view and run script but both when true and when false get same result for both roles users and non roled users... Function onCondition() {g_...
We were on Fuji and a later patch with Knowledge V2. We updated to Geneva + Patch 6 but kept the Knowledge Base at V2. We're using UI16 and TinyMCE v4 of course. I'm not sure if it's relevant but our Article Types are all HTML. When I now edi...
Hi,I would like to limit access to a service portal page (System Status).I know that I could control it with roles, however if I add any role, then it requires a license. And service portal is meant for endusers...Is there any way to control access t...
