Hide variable on a requested item submission form

[Les1]

from an order guide or service catalog item, the output is an REQ & RITM. On the RITM is a content section "submission" which displays the variables output of the catalog request that was submitted.

On the submission form of an RITM, we have a use case to HIDE  variable B based on the value of variable A. We simply dont want variable B to display on the Submission part of the RITM.

interestingly, during the Request/Order guide the variable gets hidden from user input, but this doesnt seem to carry over to the RITM Submission section which simply appears to display any and all variables associated with the catalog item definition - even if using a UI policy or catalog client script with "apply to target record" checked.

i presume a client script would be the first choice for accomplishing? any advisement welcome, thank you

[Kieran Anson · Accepted solution]

Hi Les,

If you want to hide a variable on request item only, then you need to select as such on the UI Policy. In the below example the UI policy is set to apply on catalog item view (i.e service portal) and on requested item. This means the variable is only accessible on the catalog task.

[Les1]

So on a silly note, the issue i was having was that i needed to apply the policy to both our order guide and catalog item

[Mike Patel]

try using Applies to Requested Items