I need to create some inbound email actions so that emails from specific addresses create incidents when an email is received. Should I use Inbound email action or Flow Designer with inbound email Trigger ? Just wondering what the preferred option is...
Hi All In my scenario I have a sc_tasks related to a RITM. Variables are displayed on task form and user can change value in one variable. I need to get value typed by user in a "UI Action". It's this possibile? I try something like "variable_pool.<...
HI All I'm attempting to create a flow to trigger some incident tasks but i can't get the flow to work. I am testing with a single task but evan this wont work. What am i doing wrong? When i test it works fine but when i raise an incident tasks won't...
Phenomenon:I added "Wait for a duration flow logic" and set "wait for 3 second(s)" before the "Update Alert Record" action in my Subflow, as shown in the image below. Then, on the Scheduled Job side, when the above Subflow was called synchronously, ...
Hi everyone, I'm looking for a way to exclude some KB articles (or even better, a category/subcategory) from the Service Portal search results, to obtain a similar behaviour to the catalog_item's "no_search" flag. Searching in the community, I haven'...
In our near future we are going to use MS Teams extensively for collaboration in project teams and departemental teams. MS Teams integrates nicely with MS Planner. However the MS Planner tool looks a lot like the FreeForm Boards in VTB. However SN c...
Hello,On the portal, when a customer want to chat with a support agent, agents are requested one at a time until the chat is accepted.I would like to notify every agents at the same time when an interaction is requested.I've not found where to custom...
Hii, I have been developing ServiceNow projects and was using JSON.parse and stringify. But I am not exactly sure when to use them and what is the difference between them. Can anyone please brief me about it.
Hi team, Is export and import of topic flows are possible? Thanks and Regards Luthfa u
Hi team, Is export and import of topic flows are possible? If yes, we would be able to upload a topic flow in some other instance right? Thanks and Regards Luthfa u
Hello, I just tried creating a custom UI action for my custom table extended from task table following the documentations. https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/list-administration/task/t_OverrideOr...
Hi all, I have an issue when logging into PDI, I cannot see the global icon to pick up the application or update set as below. I'm trying to use Preferences to open it but not work. Could someone know how to activate this icon or turn it on? Thank yo...
I am using toggle scripting for a description field of a catalog task and am trying to add a new line between my text. Below is my code and the dashes (--------------) are where I need to add a line break for the text to be on a new line. var domai...
Hi, whenever i upload any image in background image of service portal , it get blurred. How to upload clear image in that. Thanks in advance.
Hi Everyone,I had a requirement to create number of catalog tasks in my workflow dynamically.When I say dynamically, I mean number of tasks to be created was determined number of values in a list collector variable of the catalog item.Obviously, one ...
