MFA on dev instance
Hi, has anyone come across this issue and knows what the cause is or how to resolve it? Tried using Google & MS Authenticator on iPhone. Tried changing time zone settings on instance an mobile pone - no joy. Thanks..
Forum Posts
Resolved! how to auto-populate from date and to date (15 days from from date) in record producer using catalog client script.
I want to auto-populate a field using catalog client script.
Resolved! How to separate announcement widgets in the service portal?
I would like to prepare two announcement widgets on the service portal and divide the contents to be displayed according to the contents.For example, create a category field in the announcements table.Use this category field to separate announcements...
Create a Requested Item for an existing Catalog Request using Flow Designer
I can think of a couple of workarounds for the following issue, but wanted to know if I'm missing the "right way" to do things... I am building a flow that needs to generate a number of Requested Items based on a condition. Because the condition wil...
Service Portal Announcements & Screen Refresh
When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...
Resolved! Send email to new added user is Glide list filed
Hi I have some glide list field which can let the user read the incident ticket.For example, Able Tuter, Abraham Lincoln, Adela Cervantsz are already in the list, and when I added Beth Anglin to the list, I want to send the notification to Beth ON...
Resolved! Zing to AI Search transition
We are looking to switch over to AI Search but first we have some questions. 1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...
Mid-server error
Hi, i'm facing this weird issue with my pre-prod mid-server i'm struggling to identify what is going on tbh. My record producers are working fine, but as you can see mid-server dashboard look like the mid-server is not validated (and i think it's imp...
Resolved! Zoom flow designer flow activity Create Meeting not working
Background: In one of our preprod ServiceNow instances I have installed the Zoom 3.0.0 spoke the Notify Zoom Connector 1.3.0. according to our Zoom admin since we use SSO you can only have your email address in Zoom on the preprod side or the prod si...
Resolved! Removing Additional Comments and Work notes from case form?
Hello everyone,I would like to know if there is a way to remove the additional comments and work notes from the case form only. At he moment they show in the case form and the activity panel, however if I go to the form design, I can only see it once...
How to create array in script step and use it in outputs
I need to create an array using values from a custom table in script step and use its values as outputs for further flow. But I am not sure how to do so... I have tried to create an array but seems like it's not the right way. Can someone help me wit...
How to get a form size for a record?
Hello, I want to know the size of one record. Let's say I want to know the form size of a change record - CHG0000001 XML import of the record is 132 KB. I keep getting the error "java.sql.BatchUpdateException: (conn=478024) Row size too large (> 8126...
Resolved! ACLs being called multiple times
Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we...
Update RITM State when Catalog Task is Updated
Hello All!I have a requirement that has to be met where a RITM state has to be updated once ONE of the catalog task states moves from Open to Work in Progress. How can this be accomplished? Currently, when I put one of the Catalog Tasks in a Work in ...
I wanted to set up the approvals on the story module
Hi Team, we had stories module which we had using as per the ITIL standard. we need to implement the approvals ,once the story approved it need to move to next stage ,other wise it need to get cancelled. plesae suggest is there any additional steps ...
