HI Team, I want to trigger a notification from the inbound email action.It's not working,Can anyone suggest me why it is not working. Here is my script: var ritmNo ='';var sub=email.subject;var req='';var index = sub.indexOf("RITM");var end = 11; //...
Hello everybody, I've got a question regarding flow designer. I'm creating a flow for a catalog item. At a certain point of the process, the RITM might go back to the state "work in progess" which was dealt with earlier in the flow. So now I want to ...
I have attempted to convert some async business rules to flows. The business rule filter conditions included some javascript in the values, for example javascript:gs.getProperty('my_property_name') The business rules trigger as expected.However, if ...
Hello, Is there a way to add a banner image to all outbound emails, without having to add it manually to each email notification? Thanks, Laurie
I am trying to Make 'Comments' mandatory, when approving , specific item. I created a UI policy similar to the one which is working correctly, to make 'Comments' Mandatory when rejected. the one I created is not working. also it stops with the first ...
Heya, We recently activated Article Versioning with the Knowledge Advanced plugin. I got a demand from a user who manages knowledge articles that they'd prefer if only the most recent version was shown in the list view from Administration > Knowledge...
Hi Guys I'm new to flow designer, i want to understand how to capture the flow errors and send email?Usually when ever an error is encountered in flow designer, flow will error out and it will not move to next action, in case if we want to use data p...
Business: My business is I have one button in "data table from instance definition" widget named as "Active" button, Whenever I click that button I need to show only active records, I am a beginner of service portal, So only I starting with basic wor...
Hi can we revert workflow to a previous version?What would be best practice for having a back-up for workflow.Thanks,Tadz
I would like to trend number of concurrent users/sessions over a period of time.The only things I see in the platform are 'Active Transactions' or the Event log and query for login/logout and then do some work in Excel.Is there a better method for do...
Hi Experts, I need to remove the border of the widget and border of the content. I used the .panel{ box-shadow:none; border-color: transparent;} and removed the widget border. I want to remove the border of the content when the list is separated by...
Currently I have installed a newer kb plugin that enables an OOB notification script to send an email to the author of a KB article if any changes have been made to the article or if a comment has been left. This solves half of my problem, I now woul...
I've been testing Connect Support chat, but have ultimately decided to run with Virtual Agent/Live Agent chat because of the ability to connect these chats to Agent Workspace. However, as far as I can tell, there's no way for users to attach files or...
I have a User Approval in a workflow. If this isn't approved in 48 hours, we need to send another notification reminder. If this isn't answered in 5 days, we need to reassign it to a group. Is there a good way to do this for this specific Workflow Ac...
Is there a way to stop a flow designer from running? example: setWorkflow(false); //Do not run business rules autoSysFields(false); //Do not update system fields Thank you!