How can I change the order of the knowledge bases in the Knowledge Portal?

Eric Viets · ‎03-19-2020

We just upgraded from London to New York and would like to start using the new Knowledge Portal. We have several knowledge bases and would like to order a few of them higher than the remainder. It looks like there is an Order By setting using the "title" value in the Service Portal Designer for the kb_home page in the Knowledge Base Browse widget (i.e., Explore our Knowledge Bases section); however, there does not appear to be a way to change that value and save it (or, an understanding about to what that value should be changed).

I would love to use the ordering set up using either the Order column on Knowledge... Administration... Knowledge Bases table or even the Order column in Service Portal... Portals... Service Portal; Knowledge Bases related list. How can I order by one of these? Thank you!

Eric Viets · ‎03-31-2020

After investigating further, I now understand what you meant by being "in scope." But, when I asked the original question, I didn't have that context.

For others who may review this in the future, here are the steps to complete what I was trying to accomplish:

Go to System Applications... All Available Applications... All.
Search for the "Knowledge Management - Service Portal" application.
Once found, use the ellipsis on the record and "Go to application".
Find and click on the "Explore our Knowledge Bases" record.
At the top of the page, you will see a warning:

"This record is in the Knowledge Management - Service Portal application, but Global is the current application. To edit this record click here."

Click on the 'here' word to go to edit the Knowledge Management - Service Portal application.
Update the "order by" section of the "Additional options, JSON format" field:

"order_by": {
"value": "order",
"displayValue": "order"
},
Update the record.

The knowledge bases displayed on the Service Portal will now be sorted by the order value in the kb_knowledge_base table (or, Knowledge... Administration... Knowledge Bases).

View solution in original post

Suseela Peddise · ‎03-19-2020

Hi,

OOB knowledge bases in knowledge portal are orderby 'title' field.

If you want it to change to 'Order' field change it from the instance options.

To change the instance options for that widget, you should change the application to ' Knowledge Management - Service Portal'.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

Eric Viets · ‎03-19-2020

Thank you for the reply. The application is already set to "Knowledge Management - Service Portal."

Suseela Peddise · ‎03-19-2020

Hi,

Update the widget instance options.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

Eric Viets · ‎03-22-2020

When I view that screen, I do not have a "Save Changes" button on the lower right corner. That's why I posted this question. Is there a particular role needed other than 'admin'?