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How can I create a private task without using a freeform VTB ?

smathews8726166
Tera Contributor
 
9 REPLIES 9

smathews8726166
Tera Contributor

What menu option do I choose to that allows me to create a task on the task table ? 

Hi @smathews8726166 

 

use ticket type:

 

DrAtulGLNG_0-1771258418933.png

 

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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smathews8726166
Tera Contributor

Thank you.  I don't see a menu for Ticket.  Let me work with our Administrator on enabling it.

Please keep posted and close the thread if this works. @smathews8726166 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Tanushree Maiti
Giga Sage

Hismathews8726166

 

You can create a record producer that will add the Private Task in vtb_task table..   

Also you need to write a business rule to add a record to the vtb_card table as well.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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