how can i find out licences purchased and licences used

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johnrob18
Giga Guru

‎01-07-2019 03:25 AM

Our customers on different instances are asking how many licences?

1. Purchased

2. Used

 

How can I find this information in ServiceNow for each instance? (One is London - one is Istanbul)

I assume the answer to purchased is to ask our ServiceNow rep?

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎01-07-2019 03:29 AM

Hi,

  • licences purchased - The customer should have a copy of the contract you all signed with SN which shows your user license count and what products you purchased, dates, etc. I would recommend reaching out to SN.
  • licenses used - check this thread ServiceNow License Management Help, it will be very useful for detect the exact number of licenses used by your customer

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎01-07-2019 03:29 AM

Hi,

  • licences purchased - The customer should have a copy of the contract you all signed with SN which shows your user license count and what products you purchased, dates, etc. I would recommend reaching out to SN.
  • licenses used - check this thread ServiceNow License Management Help, it will be very useful for detect the exact number of licenses used by your customer

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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