I haven't had issues with this in the past but now that I'm trying to included a few Case Type tables that are extended from case, I can't get the global search to work at all for them. Step 1) I added applesauce as a unique string in my short descri...
Hi Community members, I have a simple requirement to have background image on a Service Portal page. But this background image should be configurable, means having a system property with attachment as the image to be used as background of Service Por...
Hi, We have implemented AI Search in our environment. When somebody searches for a Knowledge Article, they are able to see Knowledge Articles which they don't have access to. But when they open it, they are getting the error- "You many not have suf...
We are having a request to auto-generate the pdf printer friendly version of the RITM then attach to the RITM. The process need to be automatically without any manual task from the user so we need to be able to generate the pdf printer friendly versi...
Can anyone please explain in detail how to Configure automatic CI reclassification in input payloads? I'm completely new to this and having a hard time to understand all the things written here https://docs.servicenow.com/bundle/quebec-servicenow-pla...
1. Whats the difference between ServiceNow Health scan vs Instance scan? 2. How to activate each of the above 3. Any cost associated with above two?
We have a Software topic that specifically provides help for installing software. My colleague setup @software as a list with alternate values of key software we provide installation help for. This has been fine for a couple of months, but now we hav...
I have recently moved a workflow to flow designer, in the workflow I had specific stages set and in the new flow the request was to change the wording of the stages a bit. I set the stages up as requested and they are working as intended but now they...
Plugin in Production is greyed out and mismatched version from sub-prod instances. Please help. example: PROD SUB-PROD
Hi, We're currently experiencing a strange problem with ACLs, or at least something that I've never seen before. Non-admin users are unable to see emails that are attached to a Universal Request. If they use the built-in email client, they also can't...
Hello! I'm trying to convert a Workflow into Flow Designer and in my workflow I have an If statement with Advanced condition script. In Flow Designer how do I replicate that script in an If condition? My script is using the value of a variable on ...
Hello all, Where can I find the settings/properties that takes the user to the external login page (ADFS) when their session times out. Currently, when the user session expires, due to no activity, they still stay on the same page. There is no indica...
Hi team, I'm new to Orchestration and I was wondering where and how the MID Server and Credential are set for Orchestration Active Directory Activities. In IntegrationHub Microsoft AD Spoke, the credentials are set based on the connection/credential ...
Can i add Requested for field onto the list view of Catalog task? It is not available in Personalize Form layout.
How to create a request item from schedule job with the Request field of Requested item filled automatically.
