instance_id in stats.do
Hi, Which table holds the information about 'instance_id', which we see when we browse 'stats.do' or 'xmlstats.do'? Thanks
Forum Posts
Resolved! Requested_For Variables Request/Requested Item
Requested_For Variables Request/Requested ItemHI Community! Need some advise and a little help. In Fuji release I am trying to sync the REQ & RITM requested_for variable from a variable set and for some reason its not working - Any ideas, Help is app...
email mail script to direct users to Portal/Instance depending if have role
Hi I'm attempting to put together a mail script for a request notification which directs the user either to the Service Portal if they have no role and if they have an itil role directs the user to my tickets I've started putting together the follow...
Microsoft AD Spoke Question - Does the Host have to be a Domain Controller?
Host Enter the fully qualified domain name of the target host where Microsoft Active Directory is installed. For example, ..com. is specified in the instruction when I do this but not promote to domain controller it does not allow connection.
Resolved! How to set/pass values from checkbox field in portal
Hello, I am working on a portal widget. What I need to do is send data from the HTML to Client to Server Script from a checkbox selection. It is not a complex widget, but I do not know how to work with checkboxes. Having the toggle work real time wou...
Prevent wrapping of text in List View - Force single line of text per row in List View
See how rows 1 and 3 are behaving nicely? And how row 2 has gone rogue and is taking up 6 vertical lines of text? How do I stop this from happening? I want for all of my rows to be the same vertical height, like in Excel when "Wrap Text" is turned O...
Hiding Fields from the OOB Filter on Widget
Hello Community, We are using OOB filter solution for data table widget on service portal. We want to show only a few fields to be available for the filter criteria. Currently it shows all the table fields. Is there a way to show only the desired fie...
Zboot and reimplementation process
Hi, we currently have 3 instances, dev, qa and prod and are in the process of zbooting the qa instance and reimplementing SN. I'd like to get some ideas for the go live strategy. Do we request/purchase a new instance to be the future prod, move updat...
Resolved! Is it possible to identify who made changes to a form layout?
On our production instance a field on the incident form which was not previiously visible (although used 'in the background' by scripts etc) has mysteriusly "appeared". I looked at the form layout for the same form on our development and test ins...
Resolved! Error: Can't predict {"ERROR": "Unable to predict"}
Hi Everyone, I have a catalog item that uses flow. When I am trying to close the Catalog Task (I have a Create Catalog Task from Flow) I'm having an error that says: Can't predict {"ERROR": "Unable to predict"}. Does someone know what's causing this ...
Resolved! Add button to mark requested items "closed complete" from Service Portal
Hi, Currently when viewing any active incident I have a button that allows me to resolve incidents. Is it possible to have the same possibility when looking at active requested items? So that the user can mark a request as close complete for an examp...
Stages appearing in an incorrect order for a catalog item
Hello,Can anyone please help me in setting the correct order of the stages of the catalog item.I have created a workflow for this catalog item wherein the stage - "Request Approved" should not come as the request is already pending with manager's app...
Resolved! Hide / show UI action based on change of field on form
Hi everyone, My requirement is to show and hide UI action based on change of field on form . Form that I have created on change client script but it is not working properly . Can anyone please help me. And my UI action: Thanks in advance cc: @An...
How to know if an agent opens the agent workspace
Hi folks, I am setting up Agent Workspace, and want to send notification to specific group/people if an Agent opens the Agent Workspace. Is there anything happens when workspace is opened, for ex.- some value is stored somewhere in the platform/somet...
Resolved! Flow Designer not triggering when trigger has filter
I have created a rather simple Flow that works against a custom table extended from Incident. I want the flow to run when a new record is created via the Service Portal (Record Producer). Tickets are able to be manually created, but those should no...
