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‎11-22-2016 01:35 AM
I see that ; it is been accessed 3 times.
How can i find at what period these were viewed. (EX: To check how much times a KB is accessed in the past 3 days)
Solved! Go to Solution.
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‎11-24-2016 04:48 AM
If you have rights, simply type "kb_use.list" in the navigator filter. Mine looks like:
Hope that helps!
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‎11-22-2016 03:38 AM
amazingly brilliant
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‎11-23-2016 02:26 AM
Look in the transaction log (System Log > Transactions) - this will contain a list of all transactions performed against the instance.
If you know the article number, filter this in the URL field, for example: /kb_view.do?sysparm_article=KB0000001
You can then filter against dates/times to ascertain when, or against user to see who viewed it.
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‎11-23-2016 03:39 AM
wow.. great. But these logs won't be there for a long period right ?
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‎11-23-2016 04:03 AM
Not as far as I'm aware - I believe they're flushed out periodically or once a specific quota is reached, whichever is sooner, to contain consumption, so reporting against the [syslog_transaction] table will be limited to the dataset available.
An alternative is to set up a business rule against an "insert" operation of the [kb_use] table (or an "insert" operation on [syslog_transaction], filtering by URL containing "/kb_view.do") that injects the required data into another table, so you've got an audit table you can report against. Although this goes against the idea of having a single source of record, any truncation of the transaction log table won't affect this audit table - but you may want to keep an eye on just how large this grows.
I would have thought the [kb_use] table ought to work for what you need - try creating reports against that.
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‎11-23-2016 06:16 AM
awesome, rocked it..
Can you elaborate on this please ?
Writing an business rule for getting on [ syslog_transaction ] and how to store it in other table