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‎11-22-2016 01:35 AM
I see that ; it is been accessed 3 times.
How can i find at what period these were viewed. (EX: To check how much times a KB is accessed in the past 3 days)
Solved! Go to Solution.
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‎11-24-2016 04:48 AM
If you have rights, simply type "kb_use.list" in the navigator filter. Mine looks like:
Hope that helps!
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‎11-23-2016 06:36 AM
That kinda thing. You may need to script the record injection into another table.
An alternative is to bind a response to the "kb.use" event - it seems to add something into the [kb_use] table, so perhaps what you're after already exists in the form of this table.
It may be worth checking out entries in [kb_use] before reinventing the wheel!
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‎11-24-2016 04:36 AM
It may be worth checking out entries in [kb_use] before reinventing the wheel!
what you mention as the Kb_use table; is it knowledge base table ? where it will be visible
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‎11-24-2016 04:48 AM
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‎12-04-2016 01:29 PM
And if you want to dig deeper and I wrote a blog post about how to do a report where you can see how many incident that have been attached to a Article etc.
You can read about it here:Which incident is attached to which knowledge article?
//Göran

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‎11-23-2016 11:52 AM
Performance Analytics would give you the ability to capture number of KB views over time and allow you to aggregate that information for different time periods and breakdowns.