How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.

[mkhan123]

How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.

[robpickering]

Doug, excellent advice.

Mohd, here's the relevant solution you can implement:   Discovery 301: Optimizing Discovery for your Infrastructure

In case you were not at Knowledge 17 (in which case you won't have access to that lab), here's the Business Rule screenshots, out-of-box there isn't an install_status of 'New', so maybe you added that choice?   I'd double-check your value in your Business Rule as that may be part of the problem.   Also, you probably want to be a bit more specific in your choice of table, cmdb_ci are all CIs in the CMDB and that will include applications, databases, software, etc.   Many of which "install_status" won't make sense.   My example is specifically on the cmdb_ci_hardware table as that seems most appropriate, but you can adjust for your needs (note the 'Role conditions' in the first screen shot as that's what Doug was suggesting':

[mkhan123]

Thanks Doug & Rob. I have a question regarding the role specified in the "Role conditions". Is this the role of the "Created by" user of the record OR the role of the current logged in user?

[robpickering]

It will be 'a role' of the account that is inserting the record.   Since humans won't have the mid_server role, then you'll know that Discovery is performing the insert in question (via the MIDServer).   Technically, if you gave an account the 'mid_server' role, and it inserted a record, the business rule would fire.   In reality there's no reason for this to happen.

-Rob

[miguelrios]

Hi Doug,

I have a similar situation and I was able to set a default install_status using a business rule, but, we are having problems with Network adapter class, in here, all the elements in this class don't accept the business rule logic and are being inserted with a wrong install_status(seems to be the one defaulted in the dictionary), do you know why or where can I set network adapters state?

Regards.

[doug_schulze]

That's interesting for sure. I would have thought that all classes have to follow BR logic, have you tried before and after insert? Other than that I don't have the availability to give this specific case a test drive for a couple weeks but perhaps there is a bug and support can offer some of their sage advice... If any of our friends here don't answer first.