Hi, I have a request from a Client that he wants to convert REQ to incident directly similar to the way as incidents are converted to REQ. There is no OOTB feature(that I am aware of) which I can use to implement it. So is there a script in the UI ac...
Hi,I want to make the survey with the attachment question and I want that the survey made public.HOWEVER, the below message is showed :"Survey with the attachment question can't be made public"・What should I do ?・What function enforces this restricti...
I would like to hide the field on the portal and just leave the add/remove button. Is it possible? This is how it looks now, but the client would like to just have the add button. Thanks!
Hi Team, I have installed com.glide.notification.translation plugin and also created glide.email.outbound.static_translation and set to true. I can see translate option for email templates, email layout and email notification but not for email conten...
Hi!We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them.I, as a ...
Hello all, I am new to ServiceNow and I am taking over administration of our company's instance. Right now, there is no one internally anymore that originally set this up. Currently, we are allowing any incoming domains to create a new user if one is...
Hello, Can the list view of the primary activity in the 'My Active Items' on the home page display approvals with 'Reject' and 'Confirm' buttons? (Image attached.) Is this functionality available out of the box or does it require customization? If it...
Hi everyone, I'm using UI Builder to display / update a list on a page. I have a button that submits new information to an already existing record. I'm trying to update the list automatically after the information has been submitted, but I can't quit...
Where is the best place in ServiceNow to keep track of owned website domains. We have about 700 owned domain names for all of our external websites. These include many variations of our company names and products. Currently we are keeping track of th...
When launching PRWA on a Windows 10 system it doesn't seem to be reading the registry settings for going through the proxy. Going to the article here I have tried everything possible to avoid calling the proxy when launching the PRWA but using procmo...
Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member. Note: As...
Hi In mac when user right clicks the menu shows browser option rather that service now list options. How to fix this? Snapshot attached. Thanks Srivatsa
Hi All,Could you please help with validating date with type (glide_date) in ServiceNow? this field only contains date value and not the date and time format?Script should validate the date automatically with respect to system/user date format.Kindly ...
Hi, I am required to change the country field on the ad hoc location popup form that displays when clicking on the pen icon of the location field on Work Order form and Work Order Task form. I understand that those icons are mostly mapped to the UI ...
Good day fellow SNow! I have a question on analytic reporting within SNOW. We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far? For MTTR I have the following configured: And I'm afraid...
