Resolved! No menu showing on new UI
Personal Developer system opening to new UI with no Navigation features. How do I get out of this?
Forum Posts
Plugin installation issue + best practice?
Hi all, Just to share a unique issue that I encountered for one of the customers recently. Given that I have 2 instances:1. Test Instance: Plugin is installed2. Prod Instance: Plugin is installedBoth instances are on same version, same patch Tokyo Pa...
Convert Base64 encoded string to a image and insert into attachment table
Iam trying to capture image from users web cam in service portal, but facing an issue while implementing this. I got a base64 encoded string output while fetching data from canvas but when i decode and insert into attachment table , it is not parse...
Documentation for GlideLDAPUsers()?
There is an OOB UI Action Refresh from LDAP that runs this script: var ldap = new GlideLDAPUsers(); ldap.load(current.user_name.toString()); action.setRedirectURL(current); gs.addInfoMessage(gs.getMessage("Reload of LDAP data for {0} has been started...
Sequential Catalog Items from Order Guide
Hi guys, I have a created a order guide for "New employee". This order guide have 3 items attached 1. New Account in AD2. Order PC3. Order Mail Account In order to fulfill "Order PC" and "Order Mail Account", I need to have "New Account in AD" comple...
Resolved! How to pass an array into an email notification with a new line
Hello Team, I have two arrays where I am using diff to get the difference and push it into another array as below. arr_diff = arrayUtil.diff(arr1, arr); The values comes up like this as below. arr_diff = test1,test2,test3,test4 With the help of b...
Resolved! Creating a Confirmation Dialog Upon Article Retire
Hey Community, I'm working on making a client script that forces a confirmation dialog box when a user tries to click the retire button in an article. The box pops up properly when selected, but when you click "OK" it re-routes directly back to the d...
Resolved! Flow designer sets stage values instead of display label via update record action ( REQUESTED ITEM)
Instance Version: Rome Patch 5 Instead of stage display label, flow designer sets stage value to requested item. This issue is identified when update record action is used to set stage field option on requested item. Flow:
Are you also having issues comparing content changes between Knowledge article versions?
Does anyone have any tips for comparing the differences between 2 versions of a Knowledge article? Does anyone have advice for Approvers/Authors so we can approve edits more quickly? I know about the "compare" function in the Article Versions related...
Abort transform if all rows are empty
Hello, I have enabled "copy empty fields" on my transform map. I know this means that all empty values will be copied on the instance.Thus, is there a way for me to check the value of the columns first and ignore the transform if there is a column wh...
How Delivery Date/Time is calculated if you are using Flow Designer?
We are testing to recreate our catalog items using Flow Designer. However, we can't get the delivery date to work based on our expectations. As we know before, delivery date/time is calculated based on workflow, execution plan. How is it working now ...
Remove time from date/time field
I want to remove the time from a date/time field that is already existing. It looks like I cannot change the field type to just "date". However, I dont want to deactivate the field or have to create a new field.Is there a way I can add an attribu...
Resolved! can't remove widget Recent & Popular Items ID: sc-recent-popular from service portal kingston
both in our official DEV instance, just upgraded to Kingston, and in a developer instance (also kingston) i've been unable to edit the sc_landing page to remove (delete) the sc-recent-popular widget that displays in Container 5 When i select the widg...
Database view in Related lists
Hi community, Isn't it possible to attach a database view to a table as a related list? Context: sn_customerservice_case + database view "u_case_metric" (I made it on global), a simple metric view as all other tables I tried with: * Configuratio...
How to modify Server Script to pass value to $scope.data in Client Side from Server Side
Dear all, I am trying to implement redirection when the end user clicks "accept solution" from the portal.I think I can pass the URL value to the client side, but here I try to store data.url and it failed to pass to $scope.data.url. I don't want to...
