Discovery Status stuck and stays in 'Starting ' state for Discovery Schedule.
Discovery Status stays in 'Starting ' state for Discovery Schedule.But when i ran quick discovery, it is started and completed successfully.
Forum Posts
Resolved! Find Agents functionality : Assignment Workbench
We are using Find agents functionality of Assignment workbench on case form. Snapshot below: When we click on find agent icon and select an assignee and click on assign, refer snapshot: System assigns the case to the member and doesn't ask to fill ...
Resolved! Email notification with link to tickets
Hi everyone, We have a requirement where we place request to retire a specific group. A request is generated and approval is sent to group manager.Before retiring the group, the manager should see if any ticket is assigned to group, and then approve ...
Resolved! View tickets in tab on portal page
Hi everyone, We need to show all tickets opened by a user on the portal page.I checked the oob widget, but it shows all the tickets in a single list.i want them to be available on separate tabs.Will it be possible to create tabbed portal form to achi...
Resolved! What is the difference between "Data Source" and "Table" in reports?
What is the difference between "Data Source" and "Table" in reports?
Can We install RPA Hub in PDI?
@Chuck Tomasi It was great session on RPA hub. I am interested to learn more on this and have a question. How do we install RPA hub PLUGIN in PDI?
Resolved! How does the "This helped" button work in contextual search?
A while ago I set up contextual search for certain catalog items, where knowledge base articles appear as you type in the short description of the catalog item. When you open the contextual search results, a button labeled "This helped" appears. I ne...
Resolved! how to upload multiple files with the attachment variable
have attachment variable but when we try to upload a second file it overrides the 1st one
Global Search field color?
Hello, I recently made changes via the branding editor and added a theme. The Global Search field changed colors to match my theme, but it's the same color as my text. I can't seem to find a setting in the Branding Editor or the custom theme to s...
Resolved! Agent Chat - Time to accept - Countdown timer incorrect values
In our Agent Chat Assignment Rule, the Timeout value is set to 45 seconds. During our testing, the Time to accept value shown to an Agent to either Accept or Reject an incoming chat normally starts at 45 seconds and then counts down to zero if no act...
Are REQUESTOR not charged by ServiceNow?
Hello, Are requestor roles not charged by ServiceNow? Ex - below role is marked as Requestor role. If this give ONLY this role to the user, ServiceNow will not charge?
How to capture all the views in a newly created update set?
Hi Community, Could anyone please help how to capture all the views in a newly created update set? Thanks, Ankita
How to make multiple fields non editable on list view?
Hi Community, Could any one please let me know how to make multiple fields non editable on list view based on certain conditions? Thanks, Ankita Kolhe
Resolved! Upgrade to ECMAScript 12
I am trying to use ES12 in my application's script include, throws me "com.glide.script.RhinoEcmaError: let is an ECMAScript 6 feature - not supported" error.I have seen posts where it says change "Javascipt mode" in the application. But I see only t...
How to limit number of returned results for a Search Source?
I created a search source for the sys_user table to allow users to search for people in the Service Portal, the problem is it returns too many names and sometimes it crowds out all other search results (knowledge and catalog). How can I limit the nu...