How do I enable the Subscribe button in Knowledge Articles?

[Richard101]

I have activated the Knowledge Management Advanced plugin and Knowledge Management Service Portal plugin. I have also confirmed the the properties for subscription have been set. There are:

• Enable subscribe feature for KM [glide.knowman.enable_km_subscription] = Checked
• List of roles (comma-separated) who can have subscription feature [glide.knowman.enable_km_subscription.roles] = knowledge
• List of workflow states (comma-separated) that can have subscription feature [glide.knowman.enable_km_subscription.workflow_state] = draft,review,published

I see the subscribe button on knowledge bases but not on individual articles.

[Allen Andreas]

Hi,

That is for the knowledge base as a whole.

This is for the knowledge article: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/tas...

Essentially:

Before you begin

Role required: knowledge
About this task

Users can subscribe to a knowledge article from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
Note: Users who are already subscribed to a knowledge base are also subscribed to the articles within that knowledge base.
Procedure

Navigate to Knowledge > Homepage.
Click Subscribe at the top of the knowledge article.
The system displays an information message about the article subscription and the button toggles to Subscribed.

[Richard101]

Hi Allen,

I checked out your link. The button described there in Step 2 is the one that is missing. That is the problem I'm trying to solve

[Allen Andreas]

Yes, I know that. Please verify the role requirement as mentioned in my quote or the link itself.

[Allen Andreas]

For instance, in my PDI, I activated the Knowledge Advanced Installer plugin, then went to Knowledge > Homepage and I can see subscribe listed by each KB. However, for the individual articles, open up the article in the full normal view and you'll see this on the back-end:

And for the SP, you'd need to activate the Knowledge Management - Service Portal plugin then follow the instructions in this link if you wish to integrate the new knowledge pages to your existing SP: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/con...

Please mark reply as Helpful/Correct, if applicable. Thanks!