how can we configure Service Portal in a Domain separated instance?

[jamhoe]

Hi All,

We are planning on making our instance domain separated due to a requirement of different business units to have their data separated.

I would just like to know on how we can setup a service portal on this case. Will this be setup globally? how can we direct tickets to the appropriate domains?

or will it be setup for each domains?

Kindly advise us on this.

Thanks in advance.

[jamhoe]

Thanks for your help guys.

I am currently testing it. I have tried making an incident through the service portal by using an end user on a certain domain.

It seems that records push through on the right domain where it should be, but I still need to test it if it is the actual behavior.

[RP2]

Hello,

  In respect to the topic of multiple service portals configured (per customer) in a domain separated instance - what is the proper way to secure portal in a domain separated environment?

  With SN New York release, User Criteria has been configured on the sp homepage & sp catalog page & Knowledge Base page resulting in access restrictions at this time.  

 What are the other components of the portal that should be implemented with User Criteria to assure all content of the portal is secure? 

  - Should all pages related to the portal be updated?

If anyone has any documentation on this topic, I would appreciate a reply.

Thanks.