How to add Configuration items to the global search

[Jguidry74]

Hello All,

I am working on a ServiceNow Enhancement that will allow Configuration Items to be searched in the Global Search of our ServiceNow. We are running Kingston. I have created a search group and pointed it to search the configuration item table. But even if i take a CI straight from the table it does not find it in the search. I now have a section for CI's that show up in the results of the search but no matter what CI i put in there it never finds it. Any help would be appreciated.

Thanks

[AbhishekGardade · Accepted solution]

Hello,

The answer to your question is available in the product documentation:

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/search-administrat...

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/search-administrat...

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

[Harsh Vardhan]

i am assuming here you have followed the below steps . 

Go to System Definition >> Search Groups >> Create new one >> once you will create you will find related list "Text Search Table".

there you can set the table name cmdb_ci and save it. 

i tried to search and it's showing. correct me if i did not understand your requirement. 

[Jguidry74]

I have done these steps but still nothing shows up

[Prateek kumar]

It takes sometime to generate the text index.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/search_administration/...