How do I add multiple text lines as a single list item?

JayPark1946
Tera Contributor

Hello,

I'm new to Service Now, and I'm trying to create a list in Knowledge Base. In a list, I want one of the listed item to have multiple text lines without effecting the list's numbering or spacing. For example:

List with multiple text lines.PNG

How can I accomplish this? No matter what I try, the separate text line is either added as a separate list item or a regular <p> tag. When it's added as a regular <p> tag, there's a huge gap above and below it, and the list item(s) after the <p> tag is adjusted as a separate list. For example:

List with multiple text lines-sn.PNG

Is it possible to achieve what I'm trying to do with basic HTML and without accessing the stylesheet?

1 ACCEPTED SOLUTION

Brian Lancaster
Tera Sage

Instead of trying to manipulate the html try this. Create you first 2 bullet points at the end of the second bullet hold down shift while hitting enter. This will create a new line right under the second bullet without any numbering. It will look like this.

BrianLancaster_0-1733934936606.png

 

View solution in original post

2 REPLIES 2

Brian Lancaster
Tera Sage

Instead of trying to manipulate the html try this. Create you first 2 bullet points at the end of the second bullet hold down shift while hitting enter. This will create a new line right under the second bullet without any numbering. It will look like this.

BrianLancaster_0-1733934936606.png

 

It works, thank you so much!