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‎12-10-2024 01:42 PM
Hello,
I'm new to Service Now, and I'm trying to create a list in Knowledge Base. In a list, I want one of the listed item to have multiple text lines without effecting the list's numbering or spacing. For example:
How can I accomplish this? No matter what I try, the separate text line is either added as a separate list item or a regular <p> tag. When it's added as a regular <p> tag, there's a huge gap above and below it, and the list item(s) after the <p> tag is adjusted as a separate list. For example:
Is it possible to achieve what I'm trying to do with basic HTML and without accessing the stylesheet?
Solved! Go to Solution.

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‎12-11-2024 08:33 AM - edited ‎12-11-2024 08:35 AM
Instead of trying to manipulate the html try this. Create you first 2 bullet points at the end of the second bullet hold down shift while hitting enter. This will create a new line right under the second bullet without any numbering. It will look like this.

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‎12-11-2024 08:33 AM - edited ‎12-11-2024 08:35 AM
Instead of trying to manipulate the html try this. Create you first 2 bullet points at the end of the second bullet hold down shift while hitting enter. This will create a new line right under the second bullet without any numbering. It will look like this.
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‎12-11-2024 10:12 AM
It works, thank you so much!