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Resolved! M2M table and Display Information

Hello All,      I have a requirement in Security Incident that goes along the lines of the following. Add a CVE to a Security Incident TicketThat CVE will add all vulnerabilities related to it to the Security Incident.  I have accomplished that part ...

Resolved! LDAPUtils setManager

I am trying to understand setManager method of LDAPUtils class. It is using GlideLDAPUserUpdate class. Is there any documenation on it? I tried to search in studio in all scopes. What does getManagerValue() does here?Is it receiving canonical form of...

Giri6 by Tera Expert
  • 4589 Views
  • 3 replies
  • 5 helpfuls

Save button dont work CSM/FSM workspace

When I tried to create an account from the CSM/FSM workspace, the record don't insert.And the page don't refresh.This also don't work in the agent workspace.The UI Action is save and other records works good and can be created but in the Account (cus...

sfg by Tera Contributor
  • 747 Views
  • 3 replies
  • 0 helpfuls

Resolved! Workspace view

Hello All,I need to open an incident into workspace view instead of legacy view from global search of service now. For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in...

shivani42 by Tera Contributor
  • 777 Views
  • 3 replies
  • 1 helpfuls