Resolved! Copy records from one table to another tables using script.
I have two tables "ABC" and "PQR".Both table contains same fields. In ABC table I have 100 records I want to pull all 100 records in table PQR using script.How to do that?
Forum Posts
Resolved! How to copy a Variable Set with all the Question Choices attached
I have a catalog item that needs to use a Variable Set that is used in another catalog item. That part is easy. The hard part is that they want to modify the set. (I'm lazy) It is a lot of either copy and pasting or typing to recreate it the way th...
Resolved! Where did the Minimize Navigator button go in Next Experience?
Our company switched to the new UI and it seems that the Minimize Navigator button is missing. How am I supposed to minimize my pinned favorites so they don't take up inches of screen real estate?As it is now I have to keep going up to the top to ope...
Configurable Agent Workspace - multiple views for same table
If I am using CONFIGURABLE (not legacy) agent workspace, and I want to have multiple views of the same table (dependent on the roles of the user), how can I do this?For ex when viewing with configurable agent workspaceAgent hasRole 1Form showsField A...
Next Experience ALL menu collapse all option
Couple questions on the menu options in the new Next Experience in San Diego. 1: Is there a way to collapse all apps in the ALL menu? For instance in old UI you could click the icon twice to collapse allold - new - 2: Is there a way to get just th...
Assigned to agent in Agent Workspace unable to view or download attachments
Hello, We have an agent that is currently having an issue accessing and downloading attachments on her cases in Agent Workspace. She can see attachments that are attached to the case in the Activity Filter but when she navigates to the attachment sec...
Upgrade Plan vs update sets with record customizations
Hello! Regarding the new Upgrade Plan feature, I would like to use it in my future upgrades/patches but I need to validate my understanding of how to handle record changes.If I understand the scope of the Plan when it comes to capturing changes to re...
Resolved! How to use DecisionTableAPI with Decision Designer-built tables
Hi Community, I just started evaluating Decision Builder, and I like it so much that I would like to use it even outside Flows but from scripts as well. As far as I understand, DecisionTableAPI is the right one to use for that purpose, but it only re...
Resolved! How do I click on the login widget and get redirected to my page?
1: 2: when I click on "log out", it doesn't take me to my login page.
How do I transfer my certs from an old employer account.
I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.
Resolved! Knowledge articles: editing existing articles
We want to allow a user to edit an existing article but when that article is being edited we want the existing article to stay live and the new article to go through an approval process. The new article would then replace the old article once it has ...
Resolved! Is there a way to move Knowledge Categories between Knowledge Categories?
Example: We currently have a Knowledge Category of Acute Case Management that is a sub category or Quality&Regulatory. Support for this has changed and Acute Case Management needs to be moved under Nursing Informaticist.Is there a way to move these o...
Resolved! Variable Attribute for URL Variable
Is there possibly an undocumented variable attribute for the URL variable so it is always unlocked? In the portal it displays like below and our users are not understanding that they have to click the lock button to be able to enter the URL.
Viewing the structures of tables and data sources
Hello, I am looking for some guidance on creating reports using tables and/or data sources. As a starting point, it would be helpful to know the structure of the tables and data sources and how they relate to others. This includes knowing the colu...
Resolved! Service Portal - Utilize default form view with a custom "Instance with Table Data widget"
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
