Hi @shawna @Shreya Shah I saw your replies in some queries. Thanks for the help.I have some query about provider Notification:In my instance these provider Notification are disabled, but then also we are getting actionable notification for RITM appro...
I am trying to use Flow Designer Rest Step to call a API with basic auth. Here is the result from Postman. It is working fine. Here is the snapshot in the flow designer here is the API response could anyone share some ideas? and how could I ...
We are currently using the mailto:approve/mailto:reject in other email approval. The requirement is for when the approver uses the mailto:reject that additional information of why it was rejected is needed and logged into that the work notes field o...
Hello,As per our client requirement we need to build a multilevel pivot table which requires rows with no columns , but it seems the Column is mandatory and not allowing us to generate the report. The client don't want the column to be added in the ...
Hello experts, I have a question, I want that when a user changes the value of a field on incident form, a business rule is called. I know it is easy to do with client script ( onchange type) , but in my case, I want a business rule to be called...
I am attempting to use Flow Designer to create records on a Related List. The records are created as expected and appear in the Related List. However, if I then use the Edit button (which opens Edit Members), the records are not listed on the right...
Hi, all.I would like to assign dependencies to project tasks using a transformation map.The major steps are,1. Add dependencies to the field map2. Use source scripts3. Include code in the script to create the dependency4. Include code in the script t...
Working to setup a process to update system properties after clone or during deployment to other instances. Creating a Decision table for each system property, input the instance name and output the appropriate value for that instance. Trying to fig...
Hi, I need help on the dynamic translation of 'short_description' field value on the Outage record. I have attached the screenshots of the English and the translated version. The Outage record has the short description as 'This is a test. Please Igno...
Hello everyone. Thanks in advance. I'm trying to remove the "Add any details to your request" container that is showing at the end of my catalog item container in the UI Builder. I've looked everywhere and could not find an answer. I think it is rela...
Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...
What is the best practice for removing Affected CIs and Impacted Services that are no longer open/active? I'm attempting to archive affected cis and impacted services. I know I could create a flow, but I was curious about other options. Could someone...
Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...
User is able to create report. But when he opens existing report, there is only run button but no save button in new UI. In classic ui "save" is disabled. User said it was working before. Appreciate any pointers to what to check to get "save" button...
Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. I can retire and delete UNPUBLISHED articles. I have also tried to put an expiry date for tomorrow in the published arti...
