Hi,I need to sign some callers in incident list by icons.VIP callers have to has the vip icon.New users (last 30 days) have to signed by another icon.I add 2 Field Styles rows one with vip condition and other for the new caller condition.That works g...
Hi, We are creating a database with different 3 scoped custom tables, and they have nothing in common. We have created left join data base view with sys_id not null, however it shows extra and duplicate records and not the correct set of records. Ca...
Hi all. I defined and advanced reference filter on an attribute on a form. The reference filter is: javascript:"company.u_country=" + current.u_country On the form it's working. I added the same filter on the same attribute on a portal widget ...
Hi, I have a icon link created on portal home page upon click it takes to some external url, which i want to make visible only for particular users. I have a user criteria and i want to display only for those users. can anyone please help me how to...
If there are two tasks which are relevant to each other then how do we link them in Virtual Task Board? I could not find the method handy in Visual Task Board
Hello, Is there a way to create parent record and child record using one transform map? Or do I need to create a business rule that will update the parent field of the record after transform? What's the best way to do this? I tried using a field map ...
I'm trying to parse the JSON Response from the API call with new lines and then update the work notes. It seems like during the test, the response is not being parsed as expected. Anyone knows how to parse this correctly so the work notes can be upda...
Hi all!I have a client to would like to test the restore of a backup after a Zboot. When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance ...
I want the percentage complete to be gray when it's 0. But It won't change. the attributes for the percent complete field_decorations=rollup_calc_field_decoration,target_field,target_threshold_colors=0:gray;50:khaki;90:lightgreen;
hi All , i have a list of incidents stored in a variable ( separator is comma )var1 = 'inc1 , inc2 , inc3' In my server side script i need to do a glide on the incident table and query for each incident number , one by one ( first query for inc1 , th...
Hi All I need to scan through the watch list of all incidents to see if a a user is present in watchlist of any open incident . As i will be doing this using a script include , is there a table containing the list of all users added to any incidents...
I have a need to have users directed to a configurable workspace as soon as they login. I used the SPEntryPage() script include to do that. However, once you are on the workspace (if you don't have admin or itil), then it doesn't let you navigate awa...
Hello everyone. I have a requirement that I'm not sure how to approach. A client wants to have Case Tasks created when a Case's State field updates to a specified value (for the sake of example, let's say Open). At the same time, the client wants to ...
The "Refresh from LDAP" UI Action does not query LDAP . The sample users have the Source field populated to match the LDAP source data. We get the expected "Reload of LDAP data for [user] has been started" Info message but it doesn't load the record ...
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