Hi SN Community!I am rather new to this and was running into a problem, hoping you can help. I am working on creating an app/form to sell my group to start using service now. The form is starting to come along nice in the form builder but when i test...
Hi, I have added a customer field (U_classification) and only see one Choice item. If I right Click on the field in the form and select Configure Choices, I only see the one choice, so this matches However.... I have added 5 choices ... if I right ...
I have two single text line variables ( start_time and close_time) and having a script to collect the values in HH:MM AM/PM format.something like this for start time var pattern = /^(0?[1-9]|1[0-2]):([0-5][0-9]) (\\s)?([APap][mM])$/.test(newValue) ...
Is there a way to insert an IF statement into the middle of an existing flow? It's a bit annoying having to add the IF statement to the bottom of the flow then move it up to its proper location afterwards.
Hi everyone, My first time posting here, hoping someone can help me with this.We have a need to perform API calls into Microsoft EntraID, where a user is logged in on our Service Portal and authenticated against the same EntraID using SSO.For securit...
I have a Flow Designer Flow in the global scope, i have several subflows within the flow also in the global scope. When i try to Activate this flow i receive the notification:`Flow activated successfully. Service Catalog records are part of Global sc...
I understand the concept of Ownership groups to knowledge articles. Do non-members of ownership groups have read access to the articles even if they have read and contribute access to the knowledge base?
How can we set up a daily email notification to an approver of RITM until they approver it?Can it be achieved in Workflow Editor configuration of that catalog item? All help is greatly appreciated.
There is one HR Service Record which is showing as one name in list view and with another name when we open the record. Please let me know if anyone else faced the similar issue or know the solution to fix this.
Hello Team, The search doesn't return any results. I try to search the Catalog items through search bar it's not working as expected. Thanks,Sudhan.
Hi all,We have this custom requirement to categorized an attachment. To put a "label" on it, like "Type a" or "Type b" .. Is there a way to categorized an attachment when you upload on task in backend (no portal )?Anyone had some advices on it?thank...
We are looking for a tool to incorporate voice into our on call management functionality. We have looked at Twilio before, as well as a few other tools (amazon, plivo, and pagerduty), but decided to wait on implementing voice. Wanted to look to the...
Hi. I'm struggling a bit with setting up Virtual Agent Lite. I've published duplicates of the two OOB topics for ITSM Self Service Lite ("Check Ticket Status" and "Report an Issue"), but on my portal I keep getting the message: "There are no agents ...
Hi,Scenario: there is a event .. user can register for the event.I have a RP with variable set. After submitting the form for variable set will create records. for that the below script is working fine. but I want to capture the event sys_id in the r...
