Created a Flow Designer for Inbound email attaching the attachment on the record. Everything seems to work fine for internal users. Email comes in, flow is triggered and file is attached to the record. However when inbound email comes from external u...
In sys_user_has_role table, when inherited field is set as true. Then granted by field is show the group name which is granting the role to the user. But it is coming empty for all the entries. why is this happening ?
Hi All, I am having multiple if conditions such as if Keyboard needed is selected as Yes, then in the run script , I want to consume a keyboard record and assign to requester.If mouse needed is selected as Yes, then in the run script , I want to cons...
Titles of reports are automatically 'cut' to fit the one line available when the widget is displayed on a dashboard. This becomes especially troublesome when the dashboard is viewed on smaller screens, such as a standard laptop screen. I try, as much...
I'm trying to add the report_admin role to the 'report_view' ACL on the cmdb_running_process table. By default it only has admin but I don't want to grant admin to someone who just just needs to access this table for a report. Unfortunately, this ACL...
Getting the Error: "Unsupported query column sc_cat_item.category.active" when adding the Condition on Category as active for Catalog Item in the search sources for the Catalog Item
Dear Now community,I am wondering what licenses I'll need for a new now instance so an implementation team can do their work. Planned is to set up different modules one after another so we'll start with a Service Catalog, Data Model and CMDB, then we...
HI All, I Know there are 3 types of script include but can you anybody explain them in simple terms and their usage/purpose. Please help.
Catalog Item - Image showing where the meta tags are defined in a catalog item. When entering the meta tag keywords in service portal search bar; the catalog item is appearing in the predictive search dropdown but not showing up in final search res...
Hello Folks, I have a table which stores images (of meeting rooms) as an "Image" The table structure is However, when a "My List" is configured in Agent Workspace to show the meeting rooms, the image is displayed as an .iix. I've tried setting up...
Hi, I need to prevent an inserted/updated in the cmdb_ci_business_app table when the source system and source system id values already exist in the table. This must only be taken in consideration when the source system and the source system id fields...
I have a client that wants to be able to create a request from within another requests item record. I copied the Create Request UI Action from Incident and added it to the item table. It works to the point where it generates the request but fails to ...
Hi everyone!Is it possible to post an announcement in the back end of ServiceNow? We will be upgrading the system from Quebec to San Diego and we want to post an announcement in both back end and portal about the system downtime. If this is possible,...
So, I have two ticket but the workflow is not getting proceeded after getting the approval from mail. Specifically for 2 tickets. Any suggestions?
Hi Team, I have to setup some custom UI actions in related list of table. But I am facing issues with below: 1. g_list.getChecked not working in Declarative action assignment - client script. I am using below code to get the sys_id of records which a...
