How do I get the URL for my Knowledge Base

[Stacy1]

Hello,

We have multiple knowledge bases now that we are on FUJI.   I would like to put the URL to a particular Knowledge base on one of our internal intranet sites.   How do I get the URL for my knowledge bases?

thank you,

Stacy

[Stacy1]

Yes.   I used the following link in an email script to link to a knowledge article in a particular knowledge base based on the short description of the incident.

It works fabulous.

template.print('<a href="Knowledge" href="https://rhidev.service-now.com/$knowledge.do?sysparm_kb=75f082fb6fa1d2c4bb1e5afc5d3... Base</a>');

Replace the sys_id with the sys_id of your knowledge base. You get the sys_id by going to knowledge base list and getting it there.

I hope this works for you.

Thanks,

Stacy

[rayennis]

While I'm not at a good location to more in depth instructions (like the others did).

I can try to describe what I did to send links to my Service-Now Knowledge base (for certain articles).

First do a Search for the knowledge base article you want to search.

Seeing your articles, right-click on the article you want to share and choose the 'copy link location' (or if using a different browser, use the option that gives you a copy of the URL, like for IE use 'copy target location').

Paste the URL in your email, documentation, form letter, template (etc) of your choice.

Then when someone who can get to the knowledge base clicks on that URL, it will take them to the view-able (not editable) portion of the article.

Brought to you from down the street from Knowledge 17.

.Ray

[William Course1]

If you are interested in getting directly to a single Knowledge Base to search just on that Knowledge Base without seeing the full Knowledge Homepage, I think I finally figured it out (thanks to all who posted before and left the breadcrumbs).

Use a link like this:

https://<your_instance>.service-now.com/$knowledge.do?sysparm_type_filter=all&sysparm_kb=<knowlegebase_sys_id>

When you follow this link it will, oddly, assume you want to search the Tags in the Knowledge Base.   No worries.   Click on the Categories option:

This will change the URL to something like:

https://<your_instance>.service-now.com/$knowledge.do?sysparm_type_filter=all&sysparm_kb=<knowlegebase_sys_id>&sysparm_category=<category_sys_id>&browse_type=categories

Copy that link and paste it into a new browser tab (or wherever you want to).   Should take you straight to the KB you want to search.

Hope this works for everyone else as it did for me --- took me several fails to get the right link!

[Janel]

I know this post is a little old, but I found something related that may be useful for direct linking to the friendly version of knowledge.

I needed to create a "View All" link to go to knowledge (v3) with search results already applied and using the friendly kb_view (not the edit view!).  This was done in Chrome, not sure what the other browsers call this option. 

1. Open your knowledge search page.
2. Search for the criteria you want to use in the URL.
3. Right-Click > View Frame Source
4. A new tab will open.
5. The new tab's URL will display the link to the knowledge search with the search criteria applied.  Just remove the "view-source:" prefix and you have the static URL.

You can do the same for static linking to categories, knowledge bases, etc.

[mohan2]

Hi Stacy,

Try ideas for sandiego  and let me know if it worked for you!

Method1:

https://<your-instance-name>.service-now.com/kb

Method 2:

Service Portal Link for knowledge base

Method 3:

In PDI navigate through self service module

Hope this helps!

-Manjul