How do I manage what notification preferences people see?

igeekforyou · ‎11-30-2016

OOB there are a ton of notification options for folks to enable/disable. Can someone share where I might be able to limit the areas that folks can turn on/off their notifications.

igeekforyou · ‎12-01-2016

Here is what I found on this topic after great discussion here: While neither of these actions allow to "hide" the notification preference, it at least lets you control who can subscribe and unsubscribe.

There are two options for notifications (Force and Mandatory) that will determine how the notifications appear to the end user. I would like for the

In Geneva

Forcing will force the notification no matter what the user has set as their notification preference.

http://wiki.servicenow.com/index.php?title=Email_Notifications#gsc.tab=0 | 2.6

Setting as Mandatory will set the notification as mandatory, but will allow the user to unsubscribe from the notification if desired.

http://wiki.servicenow.com/index.php?title=Setting_Up_Subscription_Based_Notifications#Making_a_Noti...

In Helsinki

Forcing - https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_...

Mandatory - https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_...

View solution in original post

Chuck Tomasi · ‎11-30-2016

Use the various menu options on the left or the filter on the top to limit what is displayed.

mrswann · ‎11-30-2016

Chuck - how would that restrict what the end users are able to modify for their own profiles?

Chuck Tomasi · ‎11-30-2016

When you click "Approval" on the left, it shows only those notifications related to the Approval table. (showing 10 or 15 instead of 150.)

The net result is, there are a lot of notifications in your system. Not showing them means users cannot manage them. Showing them means there are a lot of notifications, sure, but that's why we offer you some filtering capabilities.

Mujtaba Amin Bh · ‎11-30-2016

This is a UI Page "notification_preferences" and it uses a template "notification_preferences.xml" which cannot be edited.