The Delivery Time value in the Service Portal for my offboarding catalog item displays a different value than what is showing in the Service Catalog. The Service Catalog is correct; 3 days. The expected time in the workflow is correct also. Does the...
Hi, I have a service portal that has a modal widget. I have added the link properly but when I click to test it the result is void(0). To verify I copied the link and tried to open in a new tab but it is void(0). Overall is not brining the URL link I...
Hi All, I have to disable attachments on client script using g_form.disableattachements(). This is working on instance only though i selected UI type as 'All'. This is not working in service portal form widget. Using atrribute 'no_attachement' it i...
Hello Friends, I would like to get the suggestion/recommendation on what to use - Flow Designer or Workflow Editor (Orchestration)? I can see that Flow Designer has the capability to carry out almost all of the activities which can be done in Workflo...
HiI am trying to insert a image on the form with reference to below linkOpen Google Map from a Location Record - ServiceNow GuruWhen I do this on global Application, it works perfectly fine, giving the attribute value for the field.But when I do the ...
The business users requested to make a change to the blue Save button on Service Portal. They would want to see only Save text on the button rather than Save (Ctrl + s). I looked at the widget, form, and searched for button but I could not find the s...
Can we use g_scratchpad object in UI policy ? If yes, can we execute UI policy scripts in mobile....
Hi All, I am having an issue with Flow Designer. I have a Choice box on a table (sc_cat_item) with integer values (1, 3, 5 etc) that I need to compare to an integer field on another table (sys_user). I can't select those fields together in Flow Desig...
Do you change the status of a CI after a period of inactivity? We leverage the Operational Status field, I was thinking of changing the status of a hardware CI to non-operational after a period of 90 days or so using the staleness metric in the CM...
Hi Everyone, I'm currently working on a Virtual Agent(Search Topic) in which I have used the Script from ITSM virtual agent plugin- sn_itsm_va.VAContextualSearchUtil(). I have 3 test catalogs(2 catalog items and 1 record producers) with Meta tags...
I am trying to follow the SN documentation on https://community.servicenow.com/community?id=community_article&sys_id=215d6629dbd0dbc01dcaf3231f96194a where you build the original export of records (which we're exporting Incidents and importing them a...
Hi I'm following the steps to include a custom font (Montserrat) from google fonts here is the article: https://community.servicenow.com/community?id=community_blog&sys_id=c95d2629dbd0dbc01dcaf3231f9619ed And I went to the portals and select my sp...
The situation we have is that we have created Managed Documents for the purpose of controlling versions and publishing approval. We then "linked" these to a Knowledge Article using the Related Links -> Link to Knowledge. on the Managed document page...
Hi I'm running into an issue using GlideStringUtil. I'm getting this error Server JavaScript error Cannot find function base64DecodeAsBytes in object function GlideStringUtil() { [native code, arity=0] it works when I run it in a widget in public, bu...
Hi, I am trying to get a SHA-1 thumbprint of private key in a PKC12 key store. I am finding that my call to GlideCertificateEncryption's method getThumbPrintFromKeystore fails silently and due to the fairly light documentation I cannot tell what is h...