How do I set a review date for knowledge base artices

[chefred]

Greetings,

I'm working with my team to develop Knowledge Base Articles. A team member brought up the idea of having "review" or "refresh" dates for our article. Is there a way to set some type of notification after an article had been posted for a year so our review committee wont have to search manually for older articles?

[Chuck Tomasi]

Hi Che,

Yes, this is quite possible.   Create a new field on your knowledge base article form (e.g. Published or Review date) and use an before business rule that's triggered when new records are created (inserted) to set the date one year from when it is published.

A nightly scheduled job can check for any records that have met that date and send a notification. I believe we have this set up on one of our internal systems.

Reference:

Email Notifications - ServiceNow Wiki

Creating a Scheduled Job - ServiceNow Wiki  

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

I've heard rumors of a knowledge review process built in to Geneva, but cannot seem to locate docs on it.. will keep looking and let you know.