How do I show the catalog item variables on the RITM form?

falguni_jaitly
Mega Expert

Hi,

How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.

1 ACCEPTED SOLUTION

Seems there is no variable record itself created & thus it does not show up. Can you check if there are some errors during submit. Do an inspect element for the same & check for browser console for errors.

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27 REPLIES 27

Vamshi dhar
Kilo Guru

Hi Falguni,

OOTB There will be a relationship between REQ->RITM, No need to Check the Global checkbox on variables forms to true. If you want to display the Catalog Variables on the Sc_task form then you have to check the Global checkbox on variables form to true.

Check this thing, go to form layout of RITM, and check variable editor is available in Selected SLush Bucket as shown in the below screenshot.

 

Note: Variable Editor only displays, if we have variables on the catalog form.

 

Please post the screenshot of your requirement.

 

Thanks

Vamshidhar 

Hi Vamshi, I tried that as well but the slush bucket has no option as variable editor.

find_real_file.png

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

By default it should be shown once your RITM is generated

Is it not showing currently?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, No it's not showing right now